Thank you so much for sharing your thoughts. We’re really sorry to hear that the cover didn’t work as you’d hoped. It’s designed to offer a gentler, more prolonged warmth by insulating the hot water bottle—but we completely understand that this might not suit everyone, especially if you're looking for more direct heat to reach your feet.
We truly value your feedback, and we’ll keep it in mind as we continue to develop and improve our products. Thank you again for giving it a try—we appreciate you taking the time to let us know your experience.
Best wishes James Alexander customer services
Product reviews
Helen
James Alexander Clothing
1 year ago
Thank you so much for sharing your thoughts. We’re really sorry to hear that the cover didn’t work as you’d hoped. It’s designed to offer a gentler, more prolonged warmth by insulating the hot water bottle—but we completely understand that this might not suit everyone, especially if you're looking for more direct heat to reach your feet.
We truly value your feedback, and we’ll keep it in mind as we continue to develop and improve our products. Thank you again for giving it a try—we appreciate you taking the time to let us know your experience.
Kind regards James Alexander Customer Services
Date of purchase: 24/03/2025
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Mr Baker
Feefo Verified
kent
1 year ago
What Mr Baker said about James Alexander Clothing:
a very good fast service i have had no problems so far
Very quick to dispatch and very efficient in returning payment.
Product reviews
Date of purchase: 27/02/2025
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Trusted Customer
Feefo Verified
1 year ago
Repeat purchase of this item. Good quality
Product reviews
Date of purchase: 25/02/2025
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Trusted Customer
Feefo Verified
1 year ago
Good service
Product reviews
Date of purchase: 22/02/2025
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Trusted Customer
Feefo Verified
1 year ago
Fine
Product reviews
Helen
James Alexander Clothing
1 year ago
Thank you for your feedback. We're glad you liked the hat, but we're sorry to hear it wasn’t the right fit for you. We understand that sizing can be tricky but we appreciate you giving it a try and hope there may be something suitable in future collections for you.
Kind regards James Alexander Customer Services
Date of purchase: 04/03/2025
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Mrs Brown
Feefo Verified
Cambridge
1 year ago
What Mrs Brown said about James Alexander Clothing:
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.