I buy my goods from James Alexander by phone, I like to be able to speak with staff who can be most helpful if there is a query. The people I speak with are always friendly and willing to chat...
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Product reviews
Date of purchase: 16/02/2026
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MW
Mrs Wilkinson
Feefo Verified
7 days ago
What Mrs Wilkinson said about James Alexander Clothing:
Very good
Product reviews
Date of purchase: 26/02/2026
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JM
Jill Medway
Feefo Verified
GBR
8 days ago
What Jill Medway said about James Alexander Clothing:
I was ordering on line but the new discounted price didn’t show, so I phoned the helpline to query if I was doing anything wrong. The lady who answered was very helpful and placed the order for me at...
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Product reviews
Date of purchase: 06/02/2026
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MD
Mrs Dyer
Feefo Verified
GBR
18 days ago
What Mrs Dyer said about James Alexander Clothing:
Thank you for your feedback. We’re glad the item arrived promptly, though we’re sorry to hear it didn’t meet your expectations for the price.
If the item hasn’t been used, we’d be more than happy to offer you a full refund.
We appreciate your feedback and hope to resolve this to your satisfaction.
Kind regards
James Alexander Customer Services
Product reviews
Helen
James Alexander Clothing
1 month ago
Dear Valued Customer
We are sorry to hear you are disappointed with your purchase, we try to give as much information as possible in our catalogues and on our website regarding the features of each product.
If you haven't used the bag yet, we are more than happy for you to return it us and we will give you a full refund.
Kind regards
James Alexander Customer Services
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.