Jaguar Insurance & Accident Assistance is no longer an active Feefo customer
Displaying all 156 reviews
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Seb
Feefo Verified
7 years ago
What Seb said about Jaguar Insurance & Accident Assistance:
Very unsatisfied customer
Terrible experience since purchasing my car in general and making the switch from Audi. Made worse with how poorly my claim was handled on this excess protect service. No body ever gets back in touch...
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GR
Graham
Feefo Verified
Wimborne
7 years ago
What Graham said about Jaguar Insurance & Accident Assistance:
Jaguar service pounced into action when I needed it
This was an unexpected extra when I bought my Jaguar XF, and one I’d hope not to use. When the time came Jaguar couldn’t do enough to help and that was very much appreciated.
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Trusted Customer
Feefo Verified
7 years ago
Not interested in chasing up the party at fault - pretty poor response.
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JE
Jennifer
Feefo Verified
CB245LS
7 years ago
What Jennifer said about Jaguar Insurance & Accident Assistance:
Recent Claim after a non-fault accident
The Team at Jaguar Insurance handled my claim promptly, efficiently and in a friendly, professional manner. All arrangements for a hire car and repairs were made within hours on the accident, and I...
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Trusted Customer
Feefo Verified
7 years ago
Not the service level that you would expect
Issue with how they dealt with car seat replacement, what they advised at beginning and how they changed it as time progressed. Left me to do most of the donkey work.
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GA
Garrick
Feefo Verified
Mansfield
7 years ago
What Garrick said about Jaguar Insurance & Accident Assistance:
Glad service was available
They took care if everything from the outset. A suitable hire car was issued to us and communication was good
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RI
Richard
Feefo Verified
7 years ago
What Richard said about Jaguar Insurance & Accident Assistance:
a real headache!
Still waiting for my excess protect refund from when my car was hit by another vehicle in November. Ringing jaguar first before my own insurance company has been a nightmare with many breakdowns of...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Thank you for your recent feedback. We’re sorry for the delay in processing your Excess Protect voucher. The reason being, we needed confirmation from you that the excess had been paid, now that we have that evidence it has now been processed. We would also like to take this opportunity to apologise for any lack of communication, this is not acceptable and has been fully addressed with the file handlers to ensure this does not happen again.
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CH
Cheryl
Feefo Verified
LONDON
7 years ago
What Cheryl said about Jaguar Insurance & Accident Assistance:
Felt like banging my head against a wall at times!
Initially everything was fine, being kept uptodate via text/ emails. Then everything went quite for about a week or so. Then I spent another couple of weeks chasing up and trying to find out what was...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Many thanks for providing feedback, we’re very sorry for the issues you faced. I have raised this with our Head of Claims who has reviewed the file and is taking the appropriate steps to prevent it happening again. Please be assured this is not our usual standard of service and your feedback has been taken seriously so we can continually improve our services.
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Trusted Customer
Feefo Verified
7 years ago
The process was slower than I expected and it seemed that I was able to reduce the repair cost to the benefit of Insurers .Surprising.
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JA
James
Feefo Verified
halifax
7 years ago
What James said about Jaguar Insurance & Accident Assistance:
extremely professional with regular updates and one point of contact
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
