Jaguar Insurance & Accident Assistance is no longer an active Feefo customer
Displaying all 156 reviews
Trusted Customer
Feefo Verified
7 years ago
Not what was promised
Despite selling an excess protection insurance policy with one set of terms and conditions when you actually come to try and recover your excess under the policy they use a third party administrator...
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Richard
Feefo Verified
7 years ago
What Richard said about Jaguar Insurance & Accident Assistance:
Everything was good except the collection (of my car) and the delivery of a courtesy car did not happen on the same day. So had 2 cars at my house at the same time.
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PE
Peter
Feefo Verified
7 years ago
What Peter said about Jaguar Insurance & Accident Assistance:
All in all we experienced good service and help throughout.
The overall service was very good, although the first contact on the morning following the accident was not helpful. At that time I did not know whether a claim would be made as the damage looked...
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WE
Wesley
Feefo Verified
7 years ago
What Wesley said about Jaguar Insurance & Accident Assistance:
My insurance cost increased because I am no longer an engineer.
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Trusted Customer
Feefo Verified
7 years ago
Great service. From first call through to collection of repaired car, everything went smoothly.
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GL
Glyn
Feefo Verified
7 years ago
What Glyn said about Jaguar Insurance & Accident Assistance:
Good service lacking in a bit of communication follow up.
I would like to say that the response time was brilliant, one or 2 communication problems, but overall very satisfactory
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SI
Simon
Feefo Verified
7 years ago
What Simon said about Jaguar Insurance & Accident Assistance:
Not the best service you would expect from Jaguar !
Better communication and a more joined up approach to the repair and hire car service, which I had to take time off work and organise directly with two separate companies.
Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Many thanks for your feedback.We apologise for any lack of communication - this is notour normal level of service. We value all feedback as we always look to improve our services.
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DA
David
Feefo Verified
7 years ago
What David said about Jaguar Insurance & Accident Assistance:
all very helpful, attentive and empathetic
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RO
Robert
Feefo Verified
7 years ago
What Robert said about Jaguar Insurance & Accident Assistance:
Quicka nd efficient response
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RW
Robert Watson
Feefo Verified
KIBWORTH, LEICESTER
7 years ago
What Robert Watson said about Jaguar Insurance & Accident Assistance:
DID NOT SEEM INTERESTED SO DEALT WITH THE INSURANCE COMPANY AND THE APPROVED JAGUAR DEALER DIRECT AND PAID THEM THE
£250 EXCESS MYSELF
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
