Jackson Lees Reviews

Thanks for taking the time to let us know how you feel. It is important that we listen to our clients and take note of your comments for improvement. Buying and selling property can be stressful and we understand that the procedure can be confusing at times. We do our best to provide clarity and the processes and documentation you mention are already in place to help the smooth running of the transaction. We were pleased to provide them to you earlier than on completion, which is when they would usually be issued. We wish you all the very best with your new purchase.

We're delighted to hear that you were pleased with the excellent and thorough legal services provided. As you say, there are many strict deadlines to adhere to within each any property transaction and our busy Team are happy to go the extra mile for our clients to suit their individual requirements.

We are sorry you feel our services have fallen below your expectation. We are aware that you are currently in communication with our legal representatives and they are in the process of investigating an outcome to fit within your individual circumstances. We take pride in the professional and knowledgeable advice our Teams provide and know they are working hard to ensure a suitable resolution is achieved.

Thanks for your 5 star review Mr Hamblett. We're delighted to hear you were pleased with the clear communication provided by our helpful and professional Team.

Thank you for telling us how you feel Mrs Rawsthorne. We value your feedback and appreciate when clients take the time to get in touch so that we can improve where needed. We are sorry that our service fell below our usual standard. We understand that buying and selling property can be a stressful time and occasionally, due to the nature of those transactions, they can take longer than expected. We are pleased that the Team have now resolved the communication issues and wish you every happiness in your new home.

Thanks for your honest and open review Mr Bach. We’re sorry that our initial service did not meet our usual standard. It is important for us to listen to our clients and we value your feedback so that we can, as you say, learn lessons and improve when needed. We appreciate that buying and selling property can be a stressful time and occasionally, due to the nature of those transactions, this can take longer than expected. However, we acknowledge that keeping you updated is an important part of our service. We are pleased that the Team were able to resolve the situation and that you were happy with the successful outcome. We wish you every happiness in your new home.

Thanks for the 5 star review and lovely comments Ruth. We're delighted that you were pleased with the professional and friendly service you received.

Thanks for the great feedback. We're delighted you were pleased with the professional advice and clear communication provided by our friendly Team.

Thanks for your honest review Mr Garratt-Reed. We are sorry about the staff turnover you experienced which resulted in you feeling that we had fallen below your usual expectations of us. We value your feedback as we always like to hear from our clients and look to improve from the suggestions where we can. We are proud of our professional and friendly staff and glad that you were pleased with their inter-actions with you. We appreciate that buying and selling property can be a stressful time and occasionally, due to the nature of those transactions, they can take longer than expected. We look forward to you completing soon and wish you every happiness for the future in your new home.

That's great to hear Mr Garratt-Reed, thank you!

Thanks for the lovey feedback Mrs Davies. Anne is indeed a very caring professional and it's great to hear that you were pleased with the service provided.