Slechtste vakantie-ervaring ooit. Extreem smerig met glas rond het zwembad en schimmel in de kamers! Ook ontbrak de meest standaard benodigdheden zoals koffiezetapparaat en bestek.
Cristina
Italian Breaks
5 years ago
We are sorry to read that you did not enjoy your stay. Unfortunately, as you contacted us to complain only after your return from your one week holiday, we were completely unaware of any problems.
The villa had an Italian Coffee Maker, and it has no air-conditioning as per our description. The markings due to some condensation have been removed with a further cleaning which could have been carried out had you informed us while there.
Had you informed us while there, as per our terms and conditions, we would have acted promptly to rectify the small problems you encountered. I wish you had given us the possibility to resolve any issues and improve your stay such as sending cleaners for an additional cleaning and provided you with additional cutlery (the villa has cutlery for the number of guests it can accommodate but we can always provide more if needed).
Product reviews
Cristina
Italian Breaks
5 years ago
We are sorry to read that you did not enjoy your stay. Unfortunately, as you contacted us to complain only after your return from your one week holiday, we were completely unaware of any problems.
The villa had an Italian Coffee Maker, and it has no air-conditioning as per our description. The markings due to some condensation have been removed with a further cleaning which could have been carried out had you informed us while there.
Had you informed us while there, as per our terms and conditions, we would have acted promptly to rectify the small problems you encountered. I wish you had given us the possibility to resolve any issues and improve your stay such as sending cleaners for an additional cleaning and provided you with additional cutlery (the villa has cutlery for the number of guests it can accommodate but we can always provide more if needed).
So far excellent; I’m in Australia so haven’t been able to take up the booking yet. IB and I have postponed the booking until 2021
Date of purchase: 10/01/2020
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Trusted Customer
Feefo Verified
5 years ago
Easy to deal with via email. Provided all the required information and always replied promptly. Perhaps a little curt at times, but understand that it's a busy period.
The villa we rented was very nice, absolutely wonderful, but the service we received prior to the trip was slow and incomplete. Upon arrival the POC and owners were there to receive us and welcomed...
We have not yet been able to travel due to the Coronavirus Pandemic, have been offered a Credit Voucher in lieu of our deposit and hope that this will be valid until well after we are out of travel...
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Date of purchase: 28/11/2019
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MR
Malcolm Rogers
Feefo Verified
6 years ago
What Malcolm Rogers said about Italian Breaks:
First class as always
Product reviews
Date of purchase: 21/05/2019
1
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AR
Andy Ruocco
Feefo Verified
6 years ago
What Andy Ruocco said about Italian Breaks:
Simple and easy to use, pictures were representative of the lovely villa in which we stayed. Service from Italian breaks was responsive quick, was a little unclear on when I should expect things...
We have rented several properties in the past from several different companies Fabio our property manager was by far the most helpful individual we have come across in our various trips we thank him...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
