How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

isango! Reviews | Customer Service Reviews for https://www.feefo.com/reviews/isango-com | Feefo

Displaying all 11,904 reviews

Trusted Customer

9 years ago

Date of purchase: 24/09/2015

Good services

isango!

9 years ago

Thank you so much for your kind review. We do look forward to book tours for you in future again. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 21/09/2015

Average - very responsive but there is a lack of connectedness between the many staff…

Average - very responsive but there is a lack of connectedness between the many staff members responding to me.

isango!

9 years ago

It was pleasure talking to you,We're very sorry that the service was not up to your desired high standards on the day you visited. We have have already informed our local partner and we assure you they would take care of this. We really appreciate your valuable feedback. We do look forward to book tours for you in future. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 21/09/2015

Very organize and helpful

isango!

9 years ago

We thank you for your review online. We really appreciate hearing about your experience. Kind Regards Customer Support Team

isango!

9 years ago

Thank you for giving us a perfect rating . We are glad you find our tours interesting. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 19/09/2015

No issues! Purchase and voucher all worked smoothly and went as planned!

isango!

9 years ago

We thank you for your review online. We really appreciate hearing about your experience.Customer service is a hard job and it’s compliments like yours that help us go to work with a smile on our faces every day! We are happy that you enjoyed your tour and we look forward to offer you our services in future also. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 14/09/2015

no complaints whatsoever,

isango!

9 years ago

Thank you for your review and for choosing isango. We are happy that you enjoyed your tour and we look forward to offer your our services in future again. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 01/09/2015

Easy bookings but unguaremteed deals ....

isango!

9 years ago

We thank you for your valuable feedback. Your suggestions are important to us. As discussed we hope this has been amicably resolved for you. You are our valued customer we look forward to serve you again in future. Kind Regards Customer Support Team

Trusted Customer

9 years ago

Thanks Isango for your help! that reflects how professional your company is.

Product reviews

Trusted Customer

9 years ago

Date of purchase: 23/09/2015

William was a very interesting & pleasant guide

isango!

9 years ago

Thank you for giving us a perfect rating on online review. We will definitely let Williams know how good he is. Our entire isango staff enjoyed catering to your needs as much as you enjoyed your tour. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 22/09/2015

Booking on line was easy, but when there were problems (see below), customer servide was…

Booking on line was easy, but when there were problems (see below), customer servide was very ppor

isango!

9 years ago

We apologies for the inconvenience caused to you .We do understand how it must have been for you. We have have already informed our local partner and we assure you they would take care of this. We really appreciate your valuable feedback. We do look forward to book tours for you in future. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 22/09/2015

Excellent

isango!

9 years ago

Thank you so much for your kind review and giving us perfect score. We do look forward to book tours for you in future again. Kind Regards Customer Support Team

Product reviews

Trusted Customer

9 years ago

Date of purchase: 19/09/2015

Tour was booked as 10 hours - but it dropped guests at 1 PM providing…

Tour was booked as 10 hours - but it dropped guests at 1 PM providing half day only.

isango!

9 years ago

We thank you for your valuable feedback. As discussed we hope this has been amicably resolved for you. You are our valued customer we look forward to serve you again in future. Kind Regards Customer Support Team

Product reviews

Not received a review invite?

About isango!

isango! is a specialist retailer of tours, experiences and attraction tickets. We work across 300+ destinations with more than 10,000 experiences to choose from. “Experience the WORLD with us” Our mission is “to empower every person to experience the uniqueness of the world with us. Across 300+ destinations, our tours, activities and things to do offer unique and breathtaking moments for first-time travellers, locals and everyone in between.

Read all

+442033551240

4th Floor, 399-401 Strand, London, Greater London, WC2R 0LT, United Kingdom

A great way to get your bearings to see what really interests

View all media (104)

Why trust Feefo reviews?

Learn more about Feefo

isango! Reviews

Disneyland® Paris: 1 Day 2 Park Hopper TicketMore reviews of this product (119)View product website

Malaga Hop-On-Hop-Off TourMore reviews of this product (13)View product websiteExcellent to see the city and know about it.

Cordoba Hop On - Hop Off TourMore reviews of this product (8)View product websiteExcelent, the best way to see the city!

Private Venice Gondola Ride for Two with ProseccoMore reviews of this product (33)View product websiteGreat!! The company was waiting for us and greeted us by name. The ride was fantastic! Enjoyed very much!

Battle of Waterloo- Tour from BrusselsMore reviews of this product (2)View product websitevery interesting, the guide was excellent.

Alhambra Palace Tour - With Expert GuideMore reviews of this product (34)View product websiteWilliam talked for almost 3 hours and he was always patient, interested in our questions & was keen to share his knowledge at a level everyone would enjoy. Well done William !!

Nice Hop-On, Hop-Off TourMore reviews of this product (2)View product websiteI checked the times of the bus and it was still classified as high season according to the website, therefore there should have been a bus every half an hour. The first bus was scheduled from Stop 1...Read all

Disneyland® Paris: 1 Day 2 Park Hopper TicketMore reviews of this product (119)View product website

Barcelona in a Nutshell: Gothic Quarter, Olympic Village and Gaudis BarcelonaMore reviews of this product (2)View product websiteTour was booked as 10 hours - but it dropped guests at 1 PM providing half day only. Guests are very dissatisfied. Sent a complaint - no responses until now!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?