The team very kindly exchanged my CD for an MP3 version so that I was able to listen to it more easily. However it took a week to make the switch and then I didn't notice the small print that said I...
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Intuition UN Ltd
Intuition UN Ltd
11 years ago
Thanks for your feedback. I have forwarded to you the links for the supporting materials so you have access to these too. Please download them with 48 hours from now.
Thanks and best wishes with your preparations.
Kind regards
Phil Howell
Director
Intuition Un Ltd
01252 716859
orders@natalhypnotherapy.co.uk
www.natalhypnotherapy.co.uk
Product reviews
Intuition UN Ltd
Intuition UN Ltd
11 years ago
Thank you for your comments.
Its important to have this birth sticker because we need to make sure your midwives who will be caring for you see that you have prepared using Natal Hypnotherapy because you are very likely to be more relaxed and calm compared to other women in labour. Labour ward midwives often use how a mum sounds and appears (levels of anxiety etc) as a guide to wear she is in labour. If they don't know you are using Natal Hypnotherapy, they may send you home. You need to make sure they know and we thought a sticker might be helpful because mums in labour don't always feel like chatting to midwives who have just come on shift.
A couple of days ago we had another customer feedback that the labour ward midwife was dismissive that she was in labour and was going to send her home (a frequent occurrence). When the mum said she was feeling the head, the midwife thought should she would do an internal exam only to find the mum was fully dilated and ready to push.
I appreciate you may feel it is a marketing message but I think that the birth sticker helps midwives know what preparation a mum has done and therefore to care for her more appropriately. I hope that that is something all women would wish for.
Thanks for your feedback on this and maybe we need to do a better job of explaining the 'stickers' function.
Phil Howell
Director
Intuition Un Ltd
01252 716859
orders@natalhypnotherapy.co.uk
www.natalhypnotherapy.co.uk
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Trusted Customer
11 years ago
Date of purchase: 17/07/2013
Refer below
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Trusted Customer
11 years ago
Date of purchase: 23/06/2013
No problems.
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Trusted Customer
11 years ago
Date of purchase: 12/09/2013
Very good and helpful whenever needed.
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Trusted Customer
11 years ago
Date of purchase: 07/07/2013
Website navigable, downloads easily available after payment
We were charged for the file but the link did not open, we emailed tech support and never heard back. Very dissapointed in this service.
Intuition UN Ltd
Intuition UN Ltd
11 years ago
Thank you for your feedback as without it, we would not know you had a problem. I have looked in our normal inbox, deleted and spam folders and can't seem to find your email. Could you please re forward your original email so I can identify where the email routing problem is.
I will also investigate what your issue was. Can you please let me know what machine/ device and software you had used?
Our customer service number is 01252-716859 and I can speak with you tomorrow if convenient.
Best wishes,
Phil Howell
Director
Intuition Un Ltd
Intuition UN Ltd
Intuition UN Ltd
11 years ago
I am sorry you experienced this problem and I have now tracked down your email. It was misfiled and as a result it went off our 'radar' screen. I apologise for this error on our part and that you did not get what you wanted.
I have therefore refunded you in full and will email you separately with a discount code for future purchases. I am liaising with a new trade customer in New Zealand so it may be that they will be able to help you more quickly next time. I will send you her details.
Further to the problem you experienced I am also looking into some 'customer service' software because that will help us keep on top of any queries or issues our customers have so we can better serve our customers.
We do care about women having better births otherwise we would not be doing what we do but we are human and have got our service wrong on this occasion and I am sorry. Thanks again for your feedback as it will help us move forwards.
I wish you well for the future.
Phil Howell
Director
Intuition Un Ltd
enjoyed working with them this year and getting on my feet with NH. looking forward to more NH work next year and expanding my knowledge base and company.
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