Thank you for your feedback. We are truly sorry to learn of your disappointment with several aspects of your tour experience.
We regret that the level of walking felt excessive and acknowledge your concern regarding the tour being more "Active" than "Balanced." We also sincerely apologise for the missed opportunity to visit St. Peter's Basilica, which we understand was a significant expectation.
Regarding the lake experience, we are sorry for any misunderstanding. As this itinerary does not include a formal lake tour, we regret if the description led to any confusion or unmet expectations.
Lastly, we apologise for the repeated errors in spelling your surname. Accurate personal details are fundamental to respectful service, and we regret that this standard was not upheld.
Your comments have been noted and will be used to improve our services moving forward.
Thank you for your wonderful five-star review of our Peru with Machu Picchu and Nazca Lines tour. We're delighted you enjoyed your experience. We appreciate you taking the time to share your feedback.
Thank you for sharing your feedback on your recent Country Roads of Wales Devon and Cornwall tour. We're thrilled you found the places charming, the hotels wonderful, and the countryside stunningly beautiful. It's fantastic to hear you enjoyed the weather too.
We appreciate you taking the time to share your experience.
Date of purchase: 04/05/2025
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Ronald Faber
Feefo Verified
1 year ago
Product reviews
Tebo
Insight Vacations
1 year ago
We're glad you had a memorable experience. We appreciate you taking the time to let us know.
Date of purchase: 05/05/2025
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Edward Hayes
Feefo Verified
Orland Park,IL
1 year ago
What Edward Hayes said about Insight Vacations:
Tour guide *Personal information removed by Feefo* was tremendous as was bus driver *Personal information removed by Feefo*
walking Luxembourg town was a waste as was the town in Hollan that started...
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Tebo
Insight Vacations
1 year ago
Thank you for your feedback on your recent tour with us. We're delighted to hear you found your Travel Experts tremendous. We appreciate you highlighting their contributions to your trip. We also note your comments regarding the Luxembourg and Dutch town visits. We understand your disappointment with these locations.
We encourage all our guests to visit our website to ensure our clients are well-informed and can plan their trip accordingly. Each itinerary is preloaded with complete information about the tour, the included experiences, and the excluded ones. The tour highlights show which experiences fall on which day and the costs for each experience. We provide all the necessary details on our website to help our guests make an informed decision and avoid disappointment during the trip. Please note that participation in optional experiences is not mandatory.
We appreciate you sharing your thoughts on how we can improve our tours.
Date of purchase: 03/05/2025
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Lynne and Don Coleman
Feefo Verified
Canton, Michigan
1 year ago
What Lynne and Don Coleman said about Insight Vacations:
Please see other comment. *Personal information removed by Feefo* was exceptional in knowledge, humor, kindness and helpfulness.
Product reviews
Tebo
Insight Vacations
1 year ago
Thank you for sharing your wonderful feedback on the Best of Italy tour. We're thrilled to hear you enjoyed the beautiful sights and enriching experiences. It sounds like your Travel Director's expertise and passion enhanced your journey, and we appreciate you highlighting her contributions.
We appreciate you choosing Insight Vacations for your Italian adventure.
If you able to go on a trip of a lifetime, this is the one.
Very well organised by Insight
It was amazing in every way.
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Tebo
Insight Vacations
1 year ago
Thank you for sharing your feedback on your recent Americas Magnificent National Parks tour. We're pleased to hear you had a positive experience. It's wonderful to know you enjoyed our Travel Expert's contributions to your trip. We appreciate you sharing your thoughts with us.
Thanks again for your kind words.
The tour bus is very clean, good space for the legs, the diver is polite. The lagges service is good, breakfast in hotel are also good.
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Kim Devereux
Insight Vacations
1 year ago
Thank you for your wonderful 5-star review. We're thrilled you enjoyed the tour coach, especially the comfortable legroom and the Coach Driver's politeness.
We're thrilled you enjoyed the tour and found the destinations so impressive. It's great to hear that you appreciated the hotels and found them comfortable.
We're also pleased that the Travel Directors' knowledge enhanced your experience.
We appreciate you taking the time to share your positive comments.
The service was unbelievable. Our guide, *Personal information removed by Feefo*, jumped through hoops to accommodate each and every request from our guests. One of the days she completely...
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Kim Devereux
Insight Vacations
1 year ago
Thank you for sharing your feedback. We appreciate you taking the time to tell us about your experience. It's wonderful to know that the Travel Director's efforts were appreciated. We will be sure to share your kind words with her.
We're thrilled to hear you enjoyed your trip and that our guide helped you make the most of your time.
Thank you for your review.
Dom, tour director, and *Personal information removed by Feefo*, driver, were great! *Personal information removed by Feefo* kept every on schedule and was very informative and entertaining. He was...
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Kim Devereux
Insight Vacations
1 year ago
Thank you for your wonderful 5-star review. We're thrilled to hear you had such a positive experience on your tour. It's fantastic to know that both the Travel Director and Coach Driver contributed to making your trip so enjoyable. We especially appreciate your comments on the Travel Directors informative and entertaining approach. We'll be sure to share your kind words with them both.
We appreciate you taking the time to highlight your experience. It's wonderful to hear that you enjoyed the sights in Porto, Lisbon, Gibraltar, Seville, Valencia, and Barcelona.
We understand your disappointment regarding the time spent traveling on the coach. We recognise that the lengthy coach rides may have been challenging, and we hope the distinctive attractions highlighted in our itinerary provided a valuable experience.
Thanks again for choosing Insight Vacations
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.