This was my first and last ever booking with this group. Please see my previous statement. The first hotel had no hot water and the second hotel had rocks for pillows - when we asked for other...
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Product reviews
Tebo
Insight Vacations
12 months ago
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear that your experience did not meet expectations and regret the many issues you encountered throughout your tour.
We sincerely apologise for the hotel shortcomings you described, including maintenance and comfort concerns, which fall short of the standards we aim to uphold. We're equally sorry that the pace of the itinerary, particularly in Rome, felt too demanding and did not accommodate guests with physical limitations. Your suggestion to extend the itinerary to better manage the major sites is duly noted and has been shared with our Product Development team.
We also regret the lack of time for souvenir shopping and the poorly timed visit to the Trevi Fountain, which understandably impacted the experience. Regarding fellow guests’ behaviour, while we aim to foster a respectful and considerate environment, we deeply regret the discomfort and illness this caused you.
Thank you again for your honest review. Your comments are invaluable in helping us improve future tours.
Thank you for sharing your feedback on your recent Treasures of the Balkans tour. We're delighted you enjoyed your introduction to the region and appreciate your positive comments about the hotels.
We understand your disappointment regarding your room in Skopje, particularly the bathroom. We're sorry to hear that it did not meet your expectations.
Thanks again for your review.
Our tour director was excellent and was very available for any needs, questions, etc. The driver also was great at his transporting us from place to place. Most of the hotels were good except for...
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Tebo
Insight Vacations
12 months ago
Thank you for sharing your feedback on your recent tour with us. We're delighted to hear that you had a positive experience overall, and that both your Tarvel Director and Coach Driver contributed to making your trip enjoyable. We appreciate your kind words about their service.
We also note your comment regarding one of the hotels not meeting your expectations. We value your feedback.
Thanks again for your review.
A true luxury to have all the trip planning from schedules to tickets purchases to skipping the lines handled by Insight. Everything was top tier.
Product reviews
Tebo
Insight Vacations
12 months ago
Thank you for sharing your feedback on the Best of Italy tour. We're thrilled you enjoyed the experience and that each destination impressed you. It's also great to hear that you appreciated our Travel Directors and tours. We appreciate you choosing Insight Vacations.
Date of purchase: 10/05/2025
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Nina Telang
Feefo Verified
12 months ago
Product reviews
Tebo
Insight Vacations
12 months ago
We value your comments. Thank you again for choosing Insight Vacations.
The tour guide we had was of the highest caliber and shared his knowledge and experience to make our experience that much better. Food allergies were my foremost concern but all of us were taken...
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Product reviews
Tebo
Insight Vacations
12 months ago
Thank you for sharing your feedback on your recent tour with Insight Vacations. We're pleased to hear about your positive experience. We appreciate you highlighting the Travel Director's contributions and that your dietary needs were met. We're delighted you'd recommend our tour and hope to welcome you back on another Insight Vacations adventure soon.
Date of purchase: 03/05/2025
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Trusted Customer
Feefo Verified
12 months ago
1st class
Product reviews
Tebo
Insight Vacations
12 months ago
Thank you for your feedback on the Easy Pace Italy tour. We appreciate you taking the time to share your thoughts. We're glad to hear you found it good overall. We understand your comment about the pace of the tour.
Thanks again for your review.
Our tour director took care of every aspect of the trip, ensuring we could enjoy the experience.
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Tebo
Insight Vacations
12 months ago
Thank you for your wonderful review of Easy Pace Italy. We're thrilled to hear that it lived up to your expectations. It's particularly pleasing to know you appreciated the fast-tracked entries and the expertise of our Local Specialists and Travel Director.
Thanks again for sharing your positive experience.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.