At Insight Vacations, we are committed to providing exemplary service and the very best experiences for our guests. That’s why we were most troubled to learn that you did not find the organisation of the tour to be in line with the high standards we are recognised for. As a result, our Operations team are reviewing these comments to determine where changes and improvements could be made going forward. However, please allow us to take this time to apologise for any discomfort that you may have encountered whilst in Britain and Ireland. Nevertheless, we truly appreciate your feedback and are pleased that the celebration dinner stood out as a highlight of the tour.