Merchant Logo
Rated
Exceptional

We offer a range of products, from TVs and soundbars to kitchen and laundry appliances with next day delivery available.

93%

service satisfaction

92%

delivery satisfaction

97%

recommends

Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

7,007

827

136

61

92

8,123

ratings over the past year

Displaying all 49,135 reviews
SR
Sallie Ramm
Dereham
1 year ago
Date of purchase: 22/05/2024

Satisfied with delivery

Recommends

0
Share
RA
Raymond
Perth
1 year ago
Date of purchase: 18/05/2024

Satisfied with service

Dissatisfied with delivery

Does not recommend

Merchant Logo
Chloe
Hughes
11 months ago
Good afternoon, thank you for taking the time to leave us a review. We are always looking to improve our service and would appreciate the opportunity to discuss your review further. I have tried contacting you today regarding this, if you could please call us on 0371 231 3113 at your next convenience if you wish to provide any more details or concerns regarding your experience with us. Kind Regards Chloe
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 11/05/2024

Satisfied with delivery

Recommends

Very good service with delivery with a day as promised. Can't get better than that.
0
Share
Trusted Customer
1 year ago
Date of purchase: 19/05/2024

Satisfied with delivery

Recommends

Easy to use website, item was delivered on time, as promised. Very good service.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 08/06/2024

Dissatisfied with service

Satisfied with delivery

Recommends

The Hughes engineer did his best to find the BBCiPlayer app. but could not find it. He undertook to report this back to Samsung.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 05/06/2024

Satisfied with delivery

Recommends

Product reviews

0
Share
SH
Sheila
Stamford
1 year ago
Date of purchase: 22/05/2024

Satisfied with delivery

Recommends

What Sheila said about Hughes:
I ordered on line, Hughes accepted the order and arranged delivery of items, they arrived in fairly quick time and in good condition.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 22/05/2024

Satisfied with delivery

Recommends

Good customer experience
Product reviews

0
Share
LI
Linda
Norfolk
1 year ago
Date of purchase: 06/06/2024

Satisfied with service

Satisfied with delivery

Recommends

What Linda said about Hughes:
Excellent especially Ryan
Product reviews

0
Share
CJ
christpher john
Walton on the naze
1 year ago
Date of purchase: 22/05/2024

Satisfied with delivery

Recommends

What christpher john said about Hughes:
First time online purchase from Hughes. Very easy and straightforward. I have purchased items from Hughes from their own shop in the past. Always found Hughes good value for money. Will use them...

Read all
0
Share
About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.
Read all
1-5 Warwick Court, Ellough Industrial Estate, Beccles, Suffolk, NR34 7FD, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.