Merchant Logo
Rated
Exceptional

We offer a range of products, from TVs and soundbars to kitchen and laundry appliances with next day delivery available.

94%

delivery satisfaction

95%

service satisfaction

98%

recommends

Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

6,511

808

105

47

64

7,535

ratings over the past year

Displaying all 41,905 reviews
RY
Rydell
Woodbridge
2 hours ago
Date of purchase: 15/07/2024

Satisfied with service

Satisfied with delivery

Recommends

What Rydell said about Hughes:
Everything they said they would do they did on time and with no fuss
Product reviews

0
Share
Trusted Customer
3 hours ago
Date of purchase: 18/07/2024

Satisfied with delivery

Recommends

A trouble-free transaction which happened on time.
Product reviews

0
Share
JA
Jamie
Milton Keynes
3 hours ago
Date of purchase: 17/07/2024

Satisfied with delivery

Recommends

What Jamie said about Hughes:
Fast delivery, cheaper than other retails. Cannot fault!
0
Share
Trusted Customer
3 hours ago
Date of purchase: 15/07/2024

Recommends

I collected the television from Hughes as I did not need delivery. Packaging was secure and light to carry.
0
Share
RA
Ralph
Ely
5 hours ago
Date of purchase: 10/07/2024

Satisfied with service

Satisfied with delivery

Recommends

What Ralph said about Hughes:
Polite friendly helpful
Product reviews

0
Share
Trusted Customer
5 hours ago
Date of purchase: 17/07/2024

Satisfied with delivery

Recommends

Product reviews

0
Share
Trusted Customer
5 hours ago
Date of purchase: 16/07/2024

Satisfied with service

Dissatisfied with delivery

Recommends

Small scratches on fridge door. Offered no quibble refund or replacement
Product reviews

0
Share
AL
Alison
Hickling
5 hours ago
Date of purchase: 12/07/2024

Satisfied with service

Satisfied with delivery

Recommends

What Alison said about Hughes:
Very prompt And helpful
0
Share
MA
Mark
Loughton
5 hours ago
Date of purchase: 18/07/2024

Satisfied with service

Satisfied with delivery

Recommends

0
Share
RI
Richard
5 hours ago
Date of purchase: 17/07/2024

Satisfied with service

Dissatisfied with delivery

Recommends

What Richard said about Hughes:
As above
0
Share
About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.
Read all
Mobbs Way, Lowestoft, Suffolk, NR32 3AL, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.