Merchant Logo
Rated
Exceptional

We offer a range of products, from TVs and soundbars to kitchen and laundry appliances with next day delivery available.

93%

service satisfaction

92%

delivery satisfaction

97%

recommends

Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

7,145

845

139

63

94

8,286

ratings over the past year

Displaying all 49,032 reviews
KE
Kenneth
South East
10 minutes ago
Date of purchase: 03/06/2025

Satisfied with delivery

Recommends

Product reviews

0
Share
WI
William
Glasgow
59 minutes ago
Date of purchase: 03/06/2025

Satisfied with delivery

Recommends

0
Share
BE
Benard
Ipswich
1 hour ago
Date of purchase: 31/05/2025

Satisfied with delivery

Recommends

What Benard said about Hughes:
Good
Product reviews

0
Share
Trusted Customer
1 hour ago
Date of purchase: 03/06/2025

Satisfied with delivery

Recommends

very helpful
Product reviews

0
Share
GW
Geraldine Woollard
Thurston Bury St Edmunds
1 hour ago
Date of purchase: 06/06/2025

Satisfied with service

Satisfied with delivery

Recommends

What Geraldine Woollard said about Hughes:
Informed efficient and generous with the time spent with the customer. Shop range of goods comprehensive and true of online range.
Product reviews

0
Share
Trusted Customer
1 hour ago
Date of purchase: 06/06/2025

Satisfied with service

Satisfied with delivery

Recommends

Excellent personal service
0
Share
ZA
Zaina
Leeds
7 hours ago
Date of purchase: 18/05/2025

Satisfied with delivery

Recommends

0
Share
Trusted Customer
8 hours ago
Date of purchase: 24/05/2025

Satisfied with delivery

Recommends

We were pleased to receive the machine in good time but a little disconcerted to be told by the delivery people that they could not plumb in our machine as our drain outlet pipe was insufficiently...

Read all
Product reviews

0
Share
Trusted Customer
9 hours ago
Date of purchase: 02/06/2025

Satisfied with delivery

Recommends

Can't fault the staff at Hughes, Fakenham. Very friendly and knowledgeable, and always give good advice.
0
Share
LI
Linda
Black Notley
12 hours ago
Date of purchase: 16/05/2025

Satisfied with service

Satisfied with delivery

Recommends

What Linda said about Hughes:
The store was well stocked and displayed and the staff excellent and well trained.
0
Share
About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.
Read all
1-5 Warwick Court, Ellough Industrial Estate, Beccles, Suffolk, NR34 7FD, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hughes
After serving on the western front throughout the Great War, Frank Hughes trained as an electrical engineer before founding the business in Lowestoft, Suffolk, in 1921. Originally rewinding industrial electrical motors for Lowestoft's fishing fleet, Frank bought his first shop in 1928, where he built and sold radios while the family lived above. The business was incorporated in 1946, but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. To this day, more than 100 years on, we remain a true family business with the third generation, with Robert and Jeremy Hughes, now at the helm. We were quick to embrace and introduce new technologies as they developed, such as televisions and labor-saving kitchen appliances. By renting these products, they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant that we were well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and we now have 19 stores and 5 service depots.