Real Pet Store Reviews

Thank you for your feedback, and we're sorry for your disappointment. Taking the points in turn: this particular toy is a solid rubber ball, chosen by some owners precisely because it's tough and long-lasting, though we appreciate the weight won't suit every dog or play style. On the listing, the item is sold by size — Small, Medium, Large and so on — with the price reflecting a single ball at the chosen size rather than a tray, and the tray in the photo is a standard way of showing the size range available. We're sorry if that wasn't clear enough at the point of order, and it's useful feedback for us to review. On the return, our standard policy is that return postage is covered where an item is faulty or incorrectly supplied, which is why it wasn't offered here, but we're sorry the overall experience left you feeling let down. Kind regards, The Real Pet Store Team