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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

4,518

1,068

423

241

609

6,859

ratings over the past year

Displaying all 941,072 reviews

Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I am pleased with the response & timing. The prices are in the ball park where they…

I am pleased with the response & timing. The prices are in the ball park where they should be. Thank you for being there & all your hard work.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

great service over all both on website and over phone.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I like the detail provided for room types and the variety of rates (refundable v. nonrefundable)…

I like the detail provided for room types and the variety of rates (refundable v. nonrefundable) as it provides maximum flexibility.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Very easy to use

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I have not had any complants. I use Hotels.com more than any other hotel site these…

I have not had any complants. I use Hotels.com more than any other hotel site these days.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

there are so many choices for me to book hotel rooms and many of those…

there are so many choices for me to book hotel rooms and many of those choices have the ability to book airfare and hotel in one transaction. That being said i choose hotels.com because there...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Many of the service people I speak with on the phone have a hard time…

Many of the service people I speak with on the phone have a hard time understanding what I am saying and I have to repeat often and I really have a hard time understanding what they are saying.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

excellent rates and features. especially price tracker

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I love booking hotels on your site, but honestly dread every time I've got to call…

I love booking hotels on your site, but honestly dread every time I've got to call customer service to either resolve an issue or book a hotel because your site is down. It's not that your agents...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

It would be nice if the taxes and fees were broken out in the price...…

It would be nice if the taxes and fees were broken out in the price... I'd like to know what's going where. It would also be great to be able to view calendars of a hotel property - if they aren't...

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States