Service
4.3
/5

5

4

3

2

1

4,814

1,146

449

257

639

7,305

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
7 months ago
Date of purchase: 30/10/2024
I do recommend hotels.com to everyone. Easy to find hotels and reviews. Booking is fast and easy.
TS
Timothy Stewlow
7 months ago
Date of purchase: 28/10/2024
What Timothy Stewlow said about Hotels.com US:
Very informative. Was able to answer all my questions. Was very quick.
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
The hotel was dirty and a lot of broken items in the room.
The hotel was a dirty motel.
PC
Peter Chang
7 months ago
Date of purchase: 28/10/2024
What Peter Chang said about Hotels.com US:
Bad service. When I mistakenly clipped the “Cancellation “ button instead of “Change” bottom on my hotel booking and I have no place to talk. Tried virtual customer service but it ended nothing....

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Trusted Customer
7 months ago
Date of purchase: 22/09/2024
Booking was great, cancelling is hard.
Booking was easy, cancelling hard.
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Easy to use
FB
Francisco Bustamante
Calexico Calif.
7 months ago
Date of purchase: 31/10/2024
What Francisco Bustamante said about Hotels.com US:
Im able to find hotel deals that are much more less expensive than on other
We like using this service apt causr it essy to choose a hotel gives good visitors reviews on the hotel and rates them accordingly
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
It was a pleasant experience.
SS
Surendra Shenoy
7 months ago
Date of purchase: 22/08/2024
What Surendra Shenoy said about Hotels.com US:
Very good!
SP
SCOTT PERZENTKA
7 months ago
Date of purchase: 31/10/2024
What SCOTT PERZENTKA said about Hotels.com US:
FIRST TIME USEING, HOPE IT GOES WELL !
NOT BAD i'LL LET YOU KNOW AFTER MY TRIP & STAY !
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent