Matresses turned up too late to be useful for us, despite a promise for delivery by a certain date. The courier then missed the delivery date again and left us with no matresses on beds 1 hour before...
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HotelContractBeds
HotelContractBeds
11 years ago
Please accept my sincere apologies for this. As discussed when you placed the order we cover your area every Thursday and at it was Wednesday afternoon and was to late to send for the next day.
We were put in a position to agree as you needed it for the weekend to send via courier but did explain we could not control the delivery time of this and that we would not normally deliver in this way as it is out of our control.
With relation to the mattress this is the same as you purchased 18 months ago so cannot see that it would be any different.
Jamie Welch
8 out of 10 product sent to site in a timely manner
HotelContractBeds
HotelContractBeds
11 years ago
HI and thank you for your review. Although 8 out of 10 is ok I will look to see to improve to 10 out of 10. I am pleased you found the mattress good value for money.
Jamie Welch
Great product and very fast delivery. Didn't have item I wanted from stick but communicated really well and we got a good compromise agreed.
HotelContractBeds
HotelContractBeds
11 years ago
Thank you for your review and I am so pleased that you have found our service, communication and product good and I will pass this onto the relevant departments.
Jamie Welch
Although it was delivered with in the quoted time I was annoyed with the condition of the outside packing it had clearly been dropped and as it was raining the cover was very dirty.the delivery man...
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HotelContractBeds
HotelContractBeds
11 years ago
Hi and thank you for your review. I am disappointed with the couriers regarding this as we would always try to deliver on our own transport but due to the Christmas rush and being needed quickly we sent via a carrier. I will take this up with them but am happy after calling that you are sleeping well.
Jamie Welch
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