Visited Home leisure Direct in December and found staff very helpful and informative. No pressure salesmen and even a cup of tea with a smile. Played a few machines and plumped for The Getaway HS II....
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for your wonderful feedback! I am delighted that your shopping experience was so rewarding and that you would recommend us. Thank you for attaching a picture of your pinball machine, it looks fab!
Please don't hesitate if we can be of further help. Thanks again.
Excellent friendly service. Very helpful in ordering, delivery was a dream. Would highly recommend Home Leisure. Kept fully informed about my order, regarding when ready and the time it would be...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
It is always nice to read such lovely feedback. Thank you for taking the time to leave your comments.
I am delighted that you would recommend our service and products, and am equally delighted that you are clearly enjoying your new table.
Have fun, and please don't hesitate to contact us if we can be of further help.
All the best,
Ben
Product reviews
Date of purchase: 09/12/2016
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Trusted Customer
Lincoln
9 years ago
What Trusted Customer said about Home Leisure Direct:
Ordering was ok. However, we paid to have table assembled upon delivery. The carrier rang and asked if there was somewhere dry to assemble. Did I have a garage or a gazebo? When I said no, they...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thank you for your comments. We use a third party to deliver and install certain products, and I have ensured they are aware of your feedback. I'm pleased that we managed to sort this issue out for you, and I am glad you are pleased with the product.
If we can be of further help, please don't hesitate to get in touch.
Many thanks,
Ben
Product reviews
Date of purchase: 17/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Home Leisure Direct:
We waited in all day (having cancelled an appointment) and because we tried to keep in touch with what was happening the driver kept giving us totally unrealistic times so we finally gave up at just...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
It was good to talk to you earlier. I am sorry that your delivery experience was below standard. These products are delivered by 3rd party carriers. I have fed back to them directly regarding your experience. They agree that the service provided was below par, and extend their apologies also. We pride ourselves on the service that we give and the relationship we have with our customers and suppliers. Thanks again for your time.
Best wishes,
Ben
Product reviews
Date of purchase: 27/11/2016
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Trusted Customer
Jersey channel islands
9 years ago
What Trusted Customer said about Home Leisure Direct:
excellent company to deal with .i chose to have the pool table installed by you're fitters and they did a fantastic job .top quality product as well . i would have no hesitation in buying from...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for your feedback. It's great to read that you are delighted with your new table. I will pass on your comments to the delivery team also.
Have fun on your new table.
All the best,
Ben
Product reviews
Date of purchase: 20/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Home Leisure Direct:
My TT table first arrived in November but it was damaged in transit(table top and the net post), the guys at HL followed up and got a replacement, this arrived damaged as well. Finally after 2 months...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for your feedback. I'm sorry to hear about your initial problem. I'm pleased that Josh got it sorted out for you in swift time, I will pass on your kind feedback to him.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.