How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Home Leisure Direct Reviews

Displaying all 2,124 reviews

Trusted Customer

9 years ago

What Trusted Customer said about Home Leisure Direct:

Very dissatisfied

Since having the table reclothed the middle pockets are constantly rejecting balls (bounce outs) and it is almost impossible to roll a ball down the cushion and pot it the pockets just will not take...

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thanks for your feedback. I'm sorry to hear you have had an issue with your table. I have tried to call you to discuss this with you personally, but have been unable to reach you.

Having discussed this with my specialist fitter who attended to your job, he advised me that the grade of table that you wanted recovered was "pre-owned". Subsequently, the issues that you describe suggest that the cushions (rubbers) may need replacing (as a cloth wouldn't effect the bounce of the cushion, nor pockets on the table).

Please let me know if you would like us to take a look at your table for you, and help advise on the cushion / pocket issue.

Thanks,

Ben

Product reviews

Date of purchase: 03/10/2016

Trusted Customer

9 years ago

Very good

Good product good delivery

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thanks for taking the time to leave some feedback. I'm glad you are having fun playing your new Arcade Machine.

Please let me know if we can be of further help. Thanks,

Ben

Product reviews

Date of purchase: 10/01/2017

Trusted Customer

9 years ago

Excellent service by Home Leisure Direct

Excellent service, very prompt delivery

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thanks for taking the time to leave some feedback. It means a lot to us.

I'm really pleased that you're enjoying your new Football Table. Have fun!

Ben

Product reviews

Date of purchase: 02/10/2016

Trusted Customer

9 years ago

Good Fun

Great bit of kit and great fun

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thank you for your review.

I'm glad you are happy with your Revolver table!

I'm pleased that you are enjoying it. They are great fun. Enjoy.

Ben

Product reviews

Date of purchase: 30/09/2016

Trusted Customer

9 years ago

What Trusted Customer said about Home Leisure Direct:

Great customer service. Nice, friendly & helpful staff/delivery men. Excell...

Great customer service. Nice, friendly & helpful staff/delivery men. Excellent well made product! Would highly recommend!

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thank you for your review. I'm glad you are happy with your new pool table!

I'm pleased that you are enjoying it. Have fun!

Ben

Product reviews

Date of purchase: 24/11/2016

Trusted Customer

Ruthin, North Wales

9 years ago

What Trusted Customer said about Home Leisure Direct:

I was given good advice when I rang to discuss the quality of various table...

I was given good advice when I rang to discuss the quality of various table tennis tables. It was easy to place the order over the phone. the e-mail confirmation of my order was prompt and accurate....

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thank you for your review.

I'm glad you are happy with your Table Tennis table! I'm pleased that you are enjoying it. Have fun!

Ben

Product reviews

Date of purchase: 25/01/2017

Trusted Customer

9 years ago

5 Star.

Friendly yet professional, knew about the products and answered all of my questions confidently. I would recommend to anyone to use Home Leisure direct after my experience.

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thank you for your review. I'm glad you are happy with your new purchase, and thanks for recommending us to friends and family!

Let me know if we can be of further help.

Ben

Product reviews

Date of purchase: 19/12/2016

Trusted Customer

Epsom

9 years ago

What Trusted Customer said about Home Leisure Direct:

10/10 !!

Excellent service and an excellent product . They went out of their way to ensure it arrived by my husbands birthday . The "cocktail games machine " has gone down a storm , played constantly by...

Ben Collard

Home Leisure Direct

9 years ago

Hi,Thanks for your review. I'm really pleased that you are enjoying your new cocktail arcade machine!

Let's hope the adults get a look in! Have fun.

Ben

Product reviews

Date of purchase: 09/08/2016

Trusted Customer

9 years ago

Great service, and delighted with the product

Second purchase with HLD and very happy with all aspects

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thanks for your review. It's great to know how delighted you are with your purchase.

Please let us know if we can be of further assistance.

Ben

Product reviews

Date of purchase: 09/01/2017

Trusted Customer

9 years ago

Perfect Service

Perfect service in every respect. And your online video about the things to look for when purchasing a table tennis table was hugely useful.

Ben Collard

Home Leisure Direct

9 years ago

Hi,

Thanks for your positive feedback. It makes a great read. I'm glad you and your family are having fun with your new table.

Please let me know if we can be of further help.

All the best,

Ben

Product reviews

Date of purchase: 15/01/2017

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Home Leisure Direct Reviews

hainsworth smart cloth - powder blueMore reviews of this productView product websiteWaste of 300 pound the the table is playing worse than ever

gamepro invader 60 cocktail arcade machine - blackMore reviews of this productView product websiteGreat games nice machine!

garlando champion football tableMore reviews of this productView product websiteVery good product, pretty easy to assemble

Revolver 3-in-1 Pool, Air Hockey and Table Tennis Table - 7ftMore reviews of this productView product websiteGreat bit of kit and good fun.

Signature Imperial Pool Dining Table: All Finishes - 6ft, 7ftMore reviews of this productView product websiteExcellent well made product. Only problem we have found is there seems to be black dye coming off the edging of the pool table.We are having to look into what we can put on it to seal it!

butterfly easifold dx 22 indoor table tennis table - blueMore reviews of this productView product websiteWe are pleased with the table

60'' ramin rest stickMore reviews of this productView product websiteDoes exactly what I need it to do.

silver cup black chalk - box of 12More reviews of this productView product websiteCan't really go wrong with this, but as expected. Very chalky.

chrome butt rest headMore reviews of this productView product websiteAgain is exactly what I needed, good quality.

gamepro invader 60 cocktail arcade machine - whiteMore reviews of this productView product websiteIt looks great and the choice of games fantastic - has already provided hours of fun for young and old alike . It's expensive .. but worth it .

synergy media cocktail arcade machineMore reviews of this productView product websiteThe Synergy Media is great - everything expected & more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?