we were not happy you reduced the holiday price by £500 weeks after we booked the vacation. After a phone call to you and your staffs "couldn't give a F~~k" attitude - we will never use you again !!!...
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Holiday Hypermarket
Holiday Hypermarket
12 years ago
Thank you for your feedback- I am concerned that you felt the need to write such a negative review in relation to our staff. We pride ourselves on the complete service we offer our customers and I will certainly look into this and do apologise With regards to the price increase on the holiday it is the tour operators who control the pricing on holidays no matter who you book with and these can fluctuate for many reasons mainly demand and availability.
I appreciate this can be very frustrating however the holiday in question could also go up in price and we wouldn’t expect our customers to pay the difference once they have made a confirmed booking.
Once again I can only apologise for the service you received and I assure you this will be dealt with.
We have many satisfied customers and I hope you will consider us for your next holiday.
Kind Regards,
Julie
Thank you for your feedback,
It is lovely to hear you had a good time in Cyprus,
We look forward to helping you with your next holiday
Kind Regards,
Julie
Thank you for your feedback,
It is lovely to hear you were happy with our service, thank you.
It sound like you had a wonderful time in Italy.
We look forward to helping you with your next holiday.
Kind Regards,
Julie
Excellent service, everything sorted for you. Will use Hypermarket again.
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Thank you for your feedback,
It is lovely to hear you were happy with our service and will use us again, thank you.
It sound like you had a wonderful time in Bulgaria.
We look forward to booking your return.
Kind Regards,
Julie
Good Afternoon,
Thank you for your comments. I am pleased we offered you an efficient service when you booked your holiday. We do hope you enjoyed your holiday in Turkey and we look forward to helping you with your next holiday soon.
Kind regards
David
Holiday Hypermarket
Excellent price and response to enquiries prior to departure was quick and efficient however the flight home was brought forward by 10 hours at very short notice so lost the last day of the holiday...
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Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
Thank you for your feedback. I am pleased to hear you were happy with the price of your holiday and we responded quickly to your questions before you travelled. I was sorry to hear your flight was brought forward on your return journey. If you need any further help please don’t hesitate to contact our customer service department.
Kind regards
David
Holiday Hypermarket
Good Morning,
Thank you for your feedback. It’s great to know you found the website easy to use when you booked your holiday. Greece is my favourite destination although standards can be a little basic the friendly locals make up for this. We do hope we can help you plan your next holiday soon.
Kind regards
David
Holiday Hypermarket
Although the booking was simple, the holiday we booked was not what we got
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Morning,
Thank you for your feedback. If you need any help with your recent holiday please call our customer service department who will be happy to help you.
Kind regards
David
Holiday Hypermarket
Good Morning,
Thank you for your feedback. I am pleased you found our website easy to use when booking your holiday. Sounds like the accommodation was ideal for you, we hope you will consider booking with us again.
Kind regards
David
Holiday Hypermarket
Thank you for the feedback. I am pleased to hear you enjoyed your holiday and we look forward to helping you again in the future.
Kind regards
David
Holiday Hypermarket
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.