Because it was the first time we went as a family, it wasn't excellent but good, as it could have been better.
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good afternoon,
Thank you for your feedback. I am pleased you enjoyed certain aspects of your holiday. It’s always nice to travel with family and I hope you will consider it again to a different destination. I hope despite the noise from the bar you still managed to have a lovely holiday. We do hope you will book your next holiday with us.
Kind regards
David
Holiday Hypermarket
the only problem I had, I had to phone to get e tickets e-mailed to me, as they did arrive after I was already on holiday
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Thank you for your feedback.
I am sorry to hear you had to call us to chase your e-ticket.
We are reliant on the tour operator to issue the tickets to us, on this occasion I apologise for the delay.
I do hope you enjoyed Turkey.
We look forward to helping you in the future.
Kind Regards,
Julie
The hotel was dreadful it was not 5 star more like 3 star
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Thank you for the feedback from your recent holiday. I am very sorry you have had a disappointing holiday.
We can raise the issues you experienced in resort with the tour operator but we would need an official letter of complaint from yourself to proceed with this. If you would like to discuss this further please call our Customer Service Department on 0844 800 3199 and one of the team will be happy to help you.
loved using the live chat prior to leaving, easy to use web page
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Morning,
Thank you for your feedback. I am pleased you found our live chat a useful tool before booking your holiday. I was sorry to hear the hotel wasn’t to your liking, if we can help any further with this please call our customer service department. I do hope you will consider booking with us again.
Kind regards
David
Holiday Hypermarket
Thank you for your feedback.
It is lovely to hear you were happy with our service.
Sounds like you had a fab time in Tenerife.
We look forward to helping you arrange your next holiday.
Kind Regards,
Julie
Excellent holidays. 5 out of 5. Everything went smooth and achieved my expectations. Thomson provided a really good service and so did the staff from Garden Hotel. Totally recommended,
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Thank you for your feedback.
It does sound like you had an amazing time in Rhodes, one of my favourite islands.
We look forward to helping you with your next holiday.
Kind Regards,
Julie
Thank you for your feedback.
It does sound like you had an amazing time in Majorca,
We look forward to helping you with your next holiday.
Kind Regards,
Julie
The booking procedure was quick and easy. Communication i.e. confirmation of booking and receipt of travel documents was well handled. Top class service!!
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Morning,
Thank you for the great feedback. I am pleased you found it easy to use our website when you booked your holiday and your received your confirmation details quickly. Sounds like you really enjoyed your holiday and the staff really looked after you. It’s nice to know you will return in the future. I do hope you will consider booking with us again.
Kind regards
David
Holiday Hypermarket
Thank you for taking the time to feedback.
Sorry to hear you encountered some issues at the accommodation. I do hope this did not spoil your overall enjoyment of your holiday in Turkey,
I do hope we can help you with your next holiday,
Kind Regards,
Julie
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.