I did not get one of my bags for four days!!. The rep. kept assuring me that it would be here today, and then tomorrow, and then tomorrow and then on the Sunday night I found out it was still in...
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Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
I'm really sorry to hear your bag did not make your flight. This is a very rare experience I've come across however this is beyond our control and is down to the airline and ground crew. I can imagine how frustrating this can be on your outbound flight and the dampened mood this would cause on your holiday. If you would like to discuss this further please don't hesitate to contact our customer service department at hhype.customerservices@holidayhypermarket.co.uk and we can pass your comments on to the tour operator.
On the plus side, I'm pleased the hotel and staff were excellent. I hope we can assist you in booking your next holiday and the bag situation hasn't deterred you from booking with us in the future.
Kind regards,
Aaron Hall
Holiday Hypermarket
Good afternoon,
Thank you so much for your wonderful feedback.
I'm really pleased you enjoyed your holiday. I hope you will consider booking with us again.
Kind regards,
Aaron Hall
Holiday Hypermarket
It's not easy to contact you, and your email replies came very late.
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
Thank you for taking the time to write your review.
I'm really sorry to hear that your email was replied to very late. We do endeavor to reply to all emails within 24 - 48 hours, and I can only apologise if this wasn't the case.
I do hope you managed to get an alternative holiday booked or rescheduled your Nile cruise to a later date.
Kind regards,
Aaron Hall
Holiday Hypermarket
fantastic deal - cheaper thann booking with Thomson direct with free upgrades to Family room AND sea view. The service offered was very efficient, informative and helpful. I couldn't recommend the...
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Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
Thank you for your fabulous feedback!
I'm really pleased that you got a fantastic deal and received a very helpful service. Thank you for your recommendation we will look forward in booking your next deal overseas!
It's nice to hear the finishing touches made the holiday outstanding! There's nothing better than a 24 hour bar! The beaches in Fuerteventura really are beautiful!
Kind regards,
Aaron Hall
Holiday Hypermarket
Good Afternoon,
Thank you for taking the time to write this review. I will pass those on to the web team.
I hope we can help you in booking your next holiday!
Kind regards,
Aaron Hall
Holiday Hypermarket
Everything seemed to be organised well and we were looked after well by all the Thomsons staff
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
Thank you for your brilliant feedback!
I'm really pleased everything was organised well and you were looked after by the Thomson staff.
The Altantica hotels are really good high standard hotels! I can imagine the food was great too!
Kind regards,
Aaron Hall
Holiday Hypermarket
Good Afternoon,
Thank you for your feedback.
I'm really pleased you received a great price and service from us.
It's great to hear the hotel is a great place to stay and everywhere was spotless.
I hope we can help you in booking your next holiday.
Kind regards,
Aaron Hall
Holiday Hypermarket
WELL INFORMED WITH ANY CHANGES AND EVERYTHING RAN SMOOTHLY.
WISH TO RETURN AGAIN NEXT YEAR.
Trusted Customer
12 years ago
WELL INFORMED WITH ANY CHANGES AND EVERYTHING RAN SMOOTHLY.
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good Afternoon,
Thank you for your kind feedback.
I'm really pleased everything ran smoothly and the hotel exceeded your expectation!
I hope we can help you in booking your next holiday away.
Kind regards,
Aaron Hall
Holiday Hypermarket
Good Afternoon,
Thank you for the lovely feedback,
It's nice to hear that you had no problems booking and the whole process was smooth.
It does sound like you had a great holiday, nice and relaxing.
I hope we can be of assistance in the future.
Kind regards
Faye
Holiday Hypermarket
Fantastic deals!! All went really well and easy to book holiday.
Holiday Hypermarket
Holiday Hypermarket
12 years ago
Good afternoon,
Thank you so much for your lovely feedback.
It's great to hear you had a brilliant time on holiday. I hope we can assist you in booking your next holiday in the sun!
Kind regards,
Faye
Holiday Hypermarket
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.