Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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DAVID SMITH
Feefo Verified
Bicester
3 years ago
What DAVID SMITH said about Holiday Gems:
Spring holiday
Price of holiday very good .agent very helpful prior to booking .All paperwork sent through very prompt
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Trusted Customer
Feefo Verified
3 years ago
Fairly easy to navigate website and book
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MU
Mr Nicholas Uttley
Feefo Verified
3 years ago
What Mr Nicholas Uttley said about Holiday Gems:
Nice clean apartments and great view
Very good service
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MD
Mr Anthony Darmody
Feefo Verified
Morden
3 years ago
What Mr Anthony Darmody said about Holiday Gems:
Great Break Away.
I would definitely use them again, this is such a bargain. It was also easy to do.
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MI
Mike
Feefo Verified
Droitwich
3 years ago
What Mike said about Holiday Gems:
Holidays the way you want them !
We have used Holiday gems a few times now and find it very easy to navigate around there web page, by using the filters you can customise your holiday pretty much how you want it to be.
Thank you...
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Trusted Customer
Feefo Verified
3 years ago
Great service
Excellent service with good communication
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Trusted Customer
Feefo Verified
3 years ago
The service was first class and confirmation arrived when expected . Tried a few sites and holiday gems prices were cheaper than other companies
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Trusted Customer
Feefo Verified
3 years ago
Flight increased after we booked.
Flight increased after we booked.
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MS
Mrs Alison Salter
Feefo Verified
3 years ago
What Mrs Alison Salter said about Holiday Gems:
Quick and easy booking. Room I wanted wasn’t available so advisor quickly s
Very good service and helpful advisor.
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Trusted Customer
Feefo Verified
3 years ago
This business needs auditing by the Advertising Standards Authority
Unexpected charges until the last minute. One price advertised, then more charges before one is allowed to book. Payment done and nothing confirmed. Added charges before confirming booking in a call,...
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Review Team
Holiday Gems
3 years ago
We regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. You chose to accept that. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price. We are sorry you were not one of the fortunate customers on this occasion but can assure you that many were.
Trusted Customer
3 years ago
That was a lengthy response to justify how you operate, not too much about customer service. My view reflects what the client sees, and explains why I am not satisfied. You either take the feedback or take a defensive position. You decide how to run your business, but the travel business relies on customer satisfaction. This is my opinion and honest review.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
