Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
3 years ago
Helpful assistant, easy to understand booking.
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MM
Mrs Joanne McDougall
Feefo Verified
3 years ago
What Mrs Joanne McDougall said about Holiday Gems:
The person l spoke to on the phone was very friendly and very helpful. He was very knowledgeable aswell
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ML
Mr Hugh Lawson
Feefo Verified
3 years ago
What Mr Hugh Lawson said about Holiday Gems:
Don’t use holiday gems
I did not have a good experience with your sales team booked paid for the holiday then was told I had to pay more
Review Team
Holiday Gems
3 years ago
Mr Lawson we regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. We are sorry you were not one of the fortunate customers on this occasion but can assure you that many were.
ML
Mr Hugh Lawson
3 years ago
Not only that once I landed at 8pm I waited 1.45 minutes before I was taken to my hotel the man said I had to wait up to 1 hour but I wanted a lot longer missed my meal but people who arrived after me where taken to the hotels first. The only good thing about the holiday was the hotel.
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Trusted Customer
Feefo Verified
3 years ago
Great search engine but taking full payment this far before holiday date with everything else going on is pretty savage
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MB
Mrs Vanessa Baylis
Feefo Verified
3 years ago
What Mrs Vanessa Baylis said about Holiday Gems:
Great customer service support
Was easy to book on line and had a follow up call within the hour to check all the details. Great customer service so far!
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Trusted Customer
Feefo Verified
3 years ago
Had to phone to get confirmation. And price went up
Booked holiday I looked at.
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Trusted Customer
Feefo Verified
3 years ago
Instant clear confirmation
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Trusted Customer
Feefo Verified
3 years ago
Fair prices
Great price, good service, a very helpful man called to check we had booked all we needed
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Trusted Customer
Feefo Verified
3 years ago
Good agent
Not happy that the price I booked my holiday at on site has gone up another £58 when I was contacted by agent to confirm my booking.The price seen is what you should pay.Service on phone was fine.
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Trusted Customer
Feefo Verified
3 years ago
They done everything they said they would so you can't have any complaints.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
