Heriots Reviews

Thank you for your feedback, we're truly sorry to hear that the cake didn’t meet your expectations in terms of freshness and flavor. All our pre ordered cakes are freshly baked and then flash frozen to preserve their quality during delivery. However, we completely understand that this process may affect the experience for some, and we’re sorry to hear you couldn’t taste the pistachio as expected. Your comments have been shared with our product team, and we’ll be reviewing this carefully

Thank you so much for the five-star review! We're thrilled to hear you enjoyed the Lotus Biscoff Cake , it's one of our favorites too. We really appreciate your support and hope to welcome you back again soon.

Thank you for the great review of our Black Forest Gâteau cake! We're thrilled to hear that you enjoyed it.

We’re so happy to hear that you liked the chocolate inscription plaque! Thank you for your feedback .

It’s wonderful to hear that our Pistachio and Raspberry Cake was such a hit with your guests! We’re so glad everyone enjoyed it and hope to welcome you back again soon.

We understand and sincerely apologize for the disappointment caused by the condition in which your cake arrived. We would be grateful for the chance to make it right. Please contact us at cs@heriots.co.uk so we can assist you further. including the picture of the cake would definitely help. Thank you for bringing this to our attention

Thank you for your feedback , we’re sorry to hear that the chocolate inscription plaque didn’t meet your expectations. We always aim to deliver products that delight, and we’re disappointed to learn we missed the mark this time.

The Nutella Crunch Cake is definitely one of our all time favorites also, we are absolutely thrilled to hear you had such a great experience with us! We truly appreciate your kind words and really hope to welcome you back again soon.

We’re truly sorry to hear that the flavor and texture of the Lotus Biscoff Cake did not meet your expectations. We pride ourselves on using high quality ingredients to ensure that both flavor and texture are consistently excellent, so it’s disappointing to know we fell short in this instance. Thank you for your feedback, this is valuable feedback to us, and we’ll be reviewing this with our team.

Thank you for your feedback. We’d really appreciate any specific suggestions you might have on how we could improve this product. Please feel free to contact us at cs@heriots.co.uk , we’d love to hear from you.

We’re delighted to hear that you enjoyed the Meringue Surprise! Our aim is always to share the very best of what we create as bakers, and it’s incredibly rewarding to see our efforts so genuinely appreciated by our customers.

Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed our carrot cake — it’s one of our favourites too! Your kind words really brighten our day, and we look forward to delighting you with more delicious cakes in the future.