Heriots Reviews

Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed our carrot cake — it’s one of our favourites too! Your kind words really brighten our day, and we look forward to delighting you with more delicious cakes in the future.

We’re very sorry to hear that the mango and coconut cake was not to your liking. To help us improve, we would really appreciate if you could share more details about what didn’t hit the mark for you. Your feedback is important to us and will help us make things better.

Thank you so much for your positive review of our chocolate inscription plaque. We’re delighted to hear you enjoyed it!

We are thrilled to hear that you enjoyed the cake! Thank you so much for your rave review — it truly means a lot to us. We look forward to delighting you again soon!

Thank you so much for the wonderful review on our candles! We're so glad you enjoyed them and truly appreciate your support.

Thank you for your feedback, and we're truly sorry to hear that your cake didn’t meet your expectations in terms of freshness. All our pre-ordered cakes are freshly baked and then flash-frozen to lock in flavour and moisture. This process is in place to ensure they arrive in perfect condition and as fresh as possible, especially for delivery orders. However, we completely understand that there may be a noticeable difference in taste or texture compared to enjoying one of our cakes fresh on the day. We sincerely apologize for any disappointment caused and truly appreciate you taking the time to share your experience — it helps us continue improving.

Thank you for your honest feedback and for taking the time to leave us a review. While we’re glad you enjoyed certain aspects of your experience, we’re truly sorry to hear that the cake didn’t fully meet your expectations in terms of quality and taste.

Thank you for your honest feedback and for taking the time to leave us a review. While we’re glad you enjoyed certain aspects of your experience, we’re truly sorry to hear that the cake didn’t fully meet your expectations in terms of quality and taste. We always strive to deliver the highest standard in both flavor and presentation, so your comments are being taken seriously and will be shared with our team for review. Your feedback helps us improve, and we genuinely appreciate it.

Thank you so much for your review and for choosing one of our chocolate inscription plaques! We're glad you enjoyed it, but we noticed you gave us four stars and would love to know if there’s anything we could have done to make it a full five-star experience. Your feedback is incredibly valuable and helps us continue to improve.

We’re truly sorry to hear that the taste and texture of the flash-frozen cake didn’t meet your expectations. Your feedback is important to us, and we’ll definitely be discussing this with our team to see how we can improve. Thank you for bringing it to our attention — we really appreciate the opportunity to do better.

We’re truly sorry to hear that the taste and texture of the flash-frozen cake didn’t meet your expectations. Your feedback is important to us, and we’ll definitely be discussing this with our team to see how we can improve. Thank you for bringing it to our attention — we really appreciate the opportunity to do better.

We truly understand how disappointing this must have been, especially on your birthday, and we’re sincerely sorry for the experience you had. Please reach out to us at cs@heriots.co.uk so we can offer you a voucher as a gesture of goodwill. We appreciate your patience and the opportunity to make it right.

We truly understand how disappointing this must have been, especially on your birthday, and we’re sincerely sorry for the experience you had. Please reach out to us at cs@heriots.co.uk so we can offer you a voucher as a gesture of goodwill. We appreciate your patience and the opportunity to make it right.

We’re sorry to hear that the mango and coconut cake did not meet your expectations. If you could kindly provide more details on what aspects were not up to standard, we would greatly appreciate the opportunity to improve your experience in the future. Thank you for your feedback.

Thank you for your feedback. We truly appreciate our customers letting us know where we can improve — it helps us serve you better.