Hi Siobhon, thank you for your amazing 5 star review, we really appreciate your kind words. I will be sure to pass your message on to the rest of the team, we do our best to try and go out of our way for all our customers to make sure we provide a high level service that is smooth and efficient, also taking into consideration any requests in regards to packing the unit, so that the items you require most are easily accessible. I hope it all goes well with the flooring :-) See you soon. Kind Regards, Subhan