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Heater Shop Reviews | Customer Service Reviews for https://www.feefo.com/reviews/heater-shop | Feefo

Displaying all 6,006 reviews

Trusted Customer

12 days ago

Very quick delivery, slight damage to some bricks in transit which were exchanged immediately with no fuss.

Sophie

Heater Shop

9 days ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Product reviews

Christine Moppett-Proud

3 months ago

What Christine Moppett-Proud said about Heater Shop:

Excellent service

Sophie

Heater Shop

3 months ago

Fantastic to hear, thank you very much for the really great review.

Trusted Customer

3 months ago

Uploaded media

Overall poor experience with the Electrorad Vanguard VA1500 radiator

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I purchased the Electrorad Vanguard VA1500 Electric Radiator for the Heater Shop. This review covers my experience from purchase to set up and my score of 3-stars takes my whole experience into consid

...

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Sophie

Heater Shop

3 months ago

Thank you for taking the time to leave a thorough review on the product you purchased. Our parcels are sent out with a required signature on delivery and should not be left outside of the property - We will contact the couriers to inform them of the delivery issue. We're sorry that you experienced technical complications with the programming of the heater. Unfortunately, we do not have an in-house technician and we would direct all technical queries to the manufacturers to ensure you are getting the correct information. We hope the heater is now working correctly for you. Please do not hesitate to contact us in the future for any further feedback.

Product reviews

Trusted Customer

3 months ago

Service is acceptable. Most requests were taken care of.

Sophie

Heater Shop

3 months ago

Thank you for taking the time to leave us a review. We're sorry to hear there were issues with your new radiator that you purchased from us. We will contact the manufacturers to discuss the problems you have raised. Please accept our apologies for the inconvenience.

Product reviews

Sean Elliott

4 months ago

What Sean Elliott said about Heater Shop:

A great range of products at competitive prices. The website makes it easy to find what you need

Sophie

Heater Shop

4 months ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.

Product reviews

David W

Royal Wootton Bassett

4 months ago

What David W said about Heater Shop:

I purchased the G-Control Gateway Hub to control 5 Elnur storage heaters. I live in a rural area with interruptions to power supply; on average once per month. When the mains power is interrupted, 2

...

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Sophie

Heater Shop

4 months ago

Thank you for taking the time to leave us a review. We are glad this has been resolved for you. It is great to hear you are happy with your new product.

Product reviews

Ian Abraham

4 months ago

What Ian Abraham said about Heater Shop:

Above average service, friendly and knowledgeable.

Sophie

Heater Shop

4 months ago

We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.

Product reviews

Trusted Customer

4 months ago

Very simple to order and the heaters arrived very quickly and well packaged

Sophie

Heater Shop

4 months ago

Fantastic to hear, thank you very much for the really great review.

Product reviews

KENNETH ALWAY

5 months ago

What KENNETH ALWAY said about Heater Shop:

The heater is good

Sophie

Heater Shop

4 months ago

Thank you for taking the time to leave us a review - We're sorry to hear the packaging was damaged when you received this. If there are any issues or damage to the product, please contact our Customer services team who will be happy to assist.

Product reviews

Trusted Customer

5 months ago

Change their delivery service. Also on returning damaged items the refund should be immediately. On the plus side very polite on the telephone

Sophie

Heater Shop

5 months ago

We're sorry to hear your item was received damaged. All of our products are checked prior to leaving our Warehouse. I can only imagine any damage occurred in transit. Please accept our apologies for the inconvenience. I can see this refund has been processed for you.

Product reviews

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About Heater Shop

Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.

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01473 276686

Edison House, Edison Close, Ransomes Europark, Ipswich, Suffolk, IP3 9GU, United Kingdom

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Heater Shop Reviews

Dimplex Quantum QM125 - Storage Heater, 1250WSuperb service from the heater shop. Heater works well and seems a well made product. I haven’t used the wi- fi controls as there is no wi- fi in my m...More reviews of this product (6)View product website

Electrorad Vanguard VA1500 Electric RadiatorThe radiator itself I have reviewed and provided my feedback. I give it two stars as the instructions did not math the operation of the heater itself ...More reviews of this product (1)View product website

Harmoni Lugo+ HS0880 - Wifi Electric RadiatorI don't know how these items made it past quality control.... 1. They don’t have intelligence, as the app doesn’t know when they are on / off and ar...More reviews of this product (1)View product website

Creda CAR100 Aluminium Electric Radiator - 1000WGreat price. To replace an old bedroom heater in a rental property, no complaints, tenant seems happy.More reviews of this product (8)View product website

Elnur G-Control Gateway Hub for App ConnectionAs above. After identifying an issue with mains resilience in the first unit, the replacement G-Control Hub now gives greater control of Elnur storag...More reviews of this product (6)View product website

Elnur Ecombi SSH208 Smart Storage HeaterI have bought these heaters for other rooms in the house, very goodMore reviews of this product (1)View product website

Elnur G-Control Gateway Hub for App ConnectionAs other reviews have said this should not be needed, heaters should be able to be app controlled themselves without additional equipment...More reviews of this product (2)View product website

Haverland RC6TT - Electric Radiator, 750WExcellent value and do the job requiredMore reviews of this product (56)View product website

Haverland RC12.8TT - Electric Radiator, 1800WThey are relatively small and unobtrusive compared with many others. They are simple to programme and heat up very quickly.More reviews of this product (15)View product website

Rointe Kyros Short KRI1500RADC3 1500W Conservatory Electric Radiator 1330mm 15 ElementsThe heater is good , and satisfied , the instructions are difficultMore reviews of this product (12)View product website

Rointe Kyros Short KRI1100RADC3 1100W Conservatory Electric Radiator 1010mm 11 ElementsArrived a week late. Then arrived damaged.More reviews of this product (1)View product website

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