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Headwater Reviews

Displaying all 1,500 reviews

Trusted Customer

Feefo Verified

2 years ago

Puglia cycling booking

Good service on our 4th Headwater booking. However booking an extra night in our first hotel was going to be a lot more expensive than if we booked independently on the hotel website. One wonders...

Steph

Headwater

2 years ago

Thank you very much for your 5* review. I am looking into the price of your extra night and will be in touch with you directly in the next day or two. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent customer service

Really excellent customer service - exceptionally helpful and pleasant. Also, well informed staff.

Steph

Headwater

2 years ago

Thank you very much for your 5* review and lovely comments. I have passed them on to Helen and Megan who I know helped with your booking to Venabu Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent personal service

Once we got to talk to a person the service was excellent. It had been confusing trying to contact them by phone but managed to get there via chat on the exodus website who passed on our details....

Steph

Headwater

2 years ago

Thank you for your 5* review. I am glad Luke managed to get your trip organised for you :-) Enjoy Madeira! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Efficient human experience.

Steph

Headwater

2 years ago

Thank you for your 5* review. I am so pleased we were able to get you a holiday booked to look forward to :-) Stephanie

HARRY DEAN

Feefo Verified

2 years ago

What HARRY DEAN said about Headwater:

Just professional and welcoming throughout

Steph

Headwater

2 years ago

Thank you so much for your kind words and 5* review. I am sure you will have a great time at Venabu :-)

WILLIAM PEARSON

Feefo Verified

2 years ago

What WILLIAM PEARSON said about Headwater:

Helpful support line.

Steph

Headwater

2 years ago

Thank you for your review. I am glad Megan was able to get you a wonderful holiday to Malta booked. Having done a sample of this trip I know you will have a fabulous time :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great communication

Phone answered quickly Listened to our requirements and arranged a holiday to suit. Very good communication.

Steph

Headwater

2 years ago

Thank you very much for your comments and 5* review, this means a lot to the team and Kate, your booking agent :-) Have a wonderful holiday Stephanie

Trusted Customer

Feefo Verified

2 years ago

Regular Headwater trippers

We have been on a number of holidays and the service is always excellent.

Steph

Headwater

2 years ago

Thank you so much for your kind words. The team try really hard to provide a good service :-) Have a wonderful holiday. Stephanie

CHRISTOPHER ROBERTSON

Feefo Verified

Knutsford

2 years ago

What CHRISTOPHER ROBERTSON said about Headwater:

Booking with confidence

This feedback is about the booking experience - which isn't yet completed. So is based on what has happened so far. The agent has been very friendly, receptive and patient with our initial...

Steph

Headwater

2 years ago

Thank you very much for the wonderful comments you have made. I have passed them on to Helen. Stephanie

Trusted Customer

Feefo Verified

2 years ago

On the whole good. I was not happy about using the phone as the signal was not always good, prefered email especially for making payments.

Steph

Headwater

2 years ago

Thank you for your comments and review. You can make payments on our website using the secure link if this is easier for you in the future :-) Have a great time in Austria. Stephanie

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