How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,500 reviews

HILARY BLEASE

Feefo Verified

Lancaster

1 year ago

What HILARY BLEASE said about Headwater:

Highly recomend

Megan replied to my booking enquiry email within an hour or 2 with a prposed holiday quote. Very friendly and accurate/efficient. Highly recomend

Steph

Headwater

1 year ago

Thank you so much for your review and 5*'s it it very much appreciated by Megan and the team Stephanie

TIM COOK

Feefo Verified

Lewes

1 year ago

What TIM COOK said about Headwater:

Good service

Very quick reply to our emails, friendly service

Steph

Headwater

1 year ago

Thank you for taking the time to review our service, it is very much appreciated :-) Stephanie

Trusted Customer

Feefo Verified

1 year ago

Excellent customer service

Prompt and helpful reply to my requests Wanted to adapt the trip and this was no problem. Megan is super helpful. Have been arranging trips via her for several yearsExcellent serive now.

Steph

Headwater

1 year ago

Thank you very much for your wonderful comments. I have shared them with Megan and the team today :-) Stephanie

Trusted Customer

Feefo Verified

1 year ago

Great trip, amazing time walking in nature.

Excellent customer care and a fantastic holiday. I went on this Headwater holiday with a friend but as soon as I got home my husband and I have booked a Headwater holiday for the new year. I have...

Steph

Headwater

1 year ago

Thank you so much for your wonderful review and for making another booking with us :-) Stephanie

LUCIE IRVING

Feefo Verified

1 year ago

Steph

Headwater

1 year ago

Thank you for your 5* review. It is greatly appreciated Stephanie

CHRISTINE SMITH

Feefo Verified

London

1 year ago

What CHRISTINE SMITH said about Headwater:

Consistently great service

We had used Headwater at least five times pre-pandemic and wondered whether standards would have slipped. We needn't have feared as Headwater still provide excellent service. Luke was friendly and...

Steph

Headwater

1 year ago

Thank you so much for your wonderful review and welcome back to Headwater :-) Luke will be thrilled with your comments too! Stephanie

JENNIFER SKINNER

Feefo Verified

1 year ago

Steph

Headwater

1 year ago

Thank you for your 5*'s. It means a lot to us all :-) Stephanie

Trusted Customer

Feefo Verified

1 year ago

Great holidays!

Great team finding the right holiday. We have used Headwater many times and had brilliant holidays

Steph

Headwater

1 year ago

Thank you so much for your review and comments. We really do have a fabulous, caring team here at Headwater :-)

Trusted Customer

Feefo Verified

1 year ago

Kate emailed me as much information as she was able to do so.

I was looking into a potential guided walking holiday for 2025 and Kate recommended the seven-day Andalucian trip. She was extremely helpful and very patient. I would certainly recommend her as a...

Steph

Headwater

1 year ago

Thank you very much for your review. Kate is amazing, so knowledgeable and well travelled. She is an asset to the team for sure! Stephanie

MARTIN REYNOLDS

Feefo Verified

Stockport

1 year ago

What MARTIN REYNOLDS said about Headwater:

Great company

Very good holidays and good people to work with to find a holiday - used them twice now

Sophie

Headwater

1 year ago

Thank you so much for your lovely review, I will be sure to pass it on to the team. I am so pleased to see that you have returned for another trip! Sophie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo