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Headwater Reviews

Displaying all 1,499 reviews

Trusted Customer

Feefo Verified

1 year ago

Very good

Great communication with the rep, prompt replies and quick booking. All sorted without any issues. Reasonable cost too. So far I'm a happy client.

Steph

Headwater

1 year ago

Thank you for your lovely review. You have booked our most popular trip, Cross Country Skiing at Venabu and I know you will have a fabulous time. Stephanie

Trusted Customer

Feefo Verified

1 year ago

Excellent service.

Steph

Headwater

1 year ago

Thank you for your 5 * review it is very much appreciated. Enjoy Italy when the time comes :-) Stephanie

Trusted Customer

Feefo Verified

1 year ago

Personal Service

I have not yet gone on the holiday but can write about the booking experience. I was interested booking a walking holiday ( Hidden valley of Cordoba) and submitted a request for more information. I...

Steph

Headwater

1 year ago

Thank you for your review and 5*s . The team try hard to put the perfect trip together for their customers and I'm pleased to read that Luke did a good job for you :-)

Trusted Customer

Feefo Verified

1 year ago

Slow response from local agents

The engagement with the consultant was good however it took a long time for my holiday to be confirmed because Headwater were using an external agent who were not able to provide them with the...

Steph

Headwater

1 year ago

Thank you f or your review. I completely understand how frustrating it is when it takes a while to confirm your booking. When there are in excess of 5 hotels to check it can take longer but it is all confirmed now :-) Stephanie

CLARA ROBINSON

Feefo Verified

1 year ago

What CLARA ROBINSON said about Headwater:

Knowledgeable team and excellent customer service

Headwater's planning and communication is excellent, making everything stress-free. My trip itinerary was a great balance of activity and relaxation and I appreciated the attention to detail...

Steph

Headwater

1 year ago

Thank you very much for your fabulous review! We pride ourselves on our service, so it is lovely to read that you had a great booking experience. Your kind words encourage us to keep doing our best. Have a wonderful time on the Amalfi Coast! Stephanie

Trusted Customer

Feefo Verified

1 year ago

Trip to Puglia

Excellent. We had a few extras to sort out and it all went quickly and smoothly, thank you.

Steph

Headwater

1 year ago

Thank you for your lovely comments and 5* review. It is very much appreciated :-)

SHARON KAENDO

Feefo Verified

Saskatoon, SK. Canada

1 year ago

What SHARON KAENDO said about Headwater:

A great booking experience!

Andrew has been great. Very quick to answer all my questions. Very helpful in making reccommendations for my clients.

Steph

Headwater

1 year ago

Thank you for taking the time to review us it means a lot. We look forward to working with you again soon :-)

Trusted Customer

Feefo Verified

1 year ago

Good service

Able to satisfy our requirements on the holiday, and we have a great holiday planned. My only concern is that updates are perhaps longer in coming than they were in the past.

Steph

Headwater

1 year ago

Thank you very much for your review and comments. I am sorry our service was not to our normal high standard, but I am really pleased your trip to Kythnos is now all confirmed for you. Stephanie

CATHERINE SMITH

Feefo Verified

English

1 year ago

What CATHERINE SMITH said about Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

Steph

Headwater

1 year ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

1 year ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

1 year ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie

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