How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,499 reviews

Trusted Customer

Feefo Verified

12 months ago

Excellent service.

Professional. Booking dealt with quickly and efficiently.

Steph

Headwater

12 months ago

Thank you very much for your feedback. You have booked a fabulous trip to Italy, one of our most popular so I am sure you will enjoy it Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

12 months ago

Very Efficient

The booking process, over the phone, was quick and efficient. The representative was very friendly and helpful. Any spoken details were very quickly sent on as a series of e mails. I have felt fully...

Steph

Headwater

12 months ago

Thank you so much for your wonderful review. Hannah will be thrilled to read this :-) I can see you are no stranger to Cross Country Skiing and I am sure you will enjoy Venabu when you go. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

Service was good and friendly. The only negative: we asked for several additions ( room upgrades, extra rooms etc). The quotes that came back were often unclear or wrong ….. all the time things were...

Steph

Headwater

1 year ago

Thank you for your feedback! I'm glad you found our service friendly and overall good. We appreciate your comments about the quote process and will work to make it clearer and smoother. Stephanie Customer Coordinator

BRIAN GRUNDY

Feefo Verified

GBR

1 year ago

What BRIAN GRUNDY said about Headwater:

Winter holiday - Leutasch

Good commumication - polite & informative. Prompt replies.

Steph

Headwater

1 year ago

Thank you very much for your review today. You have a fabulous ski trip booked to look forward to :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

Excellent personalised service

Excellent personalised service with attention to detail. Helpful information regarding flight options

Steph

Headwater

1 year ago

Thank you very much for your fabulous review. I have shared this with Luke and the rest of the team. Stephanie Customer Coordinator

NICOLA N

Feefo Verified

GBR

1 year ago

What NICOLA N said about Headwater:

We always receive a great service from Luke.

Steph

Headwater

1 year ago

Luke will be thrilled with this thank you so much :-) Enjoy your trip when the time comes Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

Great service from Headwater

The agent (Megan) quickly understood what we wanted to achieve and worked with us to get the flights and extra accommodation we required in addition to the walking package we were interested in. The...

Steph

Headwater

1 year ago

Thank you so much for your review, Megan will be thrilled :-) You have picked a fabulous trip which I hope you will enjoy. Stephanie Customer Coordinator

GARETH THOMAS

Feefo Verified

1 year ago

What GARETH THOMAS said about Headwater:

Good service

The service was good. Persistent requests for feedback are NOT good.

Steph

Headwater

1 year ago

Thank you for your review and I do apologise if you were sent numerous reminders :-( Stephanie Customer Coordinator

CLARE GIBBONS

Feefo Verified

GBR

1 year ago

What CLARE GIBBONS said about Headwater:

What's not to love!

Responsive, flexible, friendly, great holidays and good price. What's not to love!

Steph

Headwater

1 year ago

What a lovely review, thank you so much. You have chosen a fabulous trip! I am sure you will enjoy it when the time comes. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

A very good company.

This is our ninth cycling trip with Headwater. They are a very good company to deal with, the accommodation and services they organise have been excellent. This has been particularly important for...

Steph

Headwater

1 year ago

Thank you so much for your wonderful review. Our overseas travelers are so important to us and its lovely to see the time difference has not impacted our service to you :-) Stephanie Customer Coordinator

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo