How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,499 reviews

Trusted Customer

Feefo Verified

10 years ago

I gave a full review just aftyer returning: are you saying that you ignored that!!!

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for your feedback, please let me reassure you the original feedback you provided via our in house customer service questionnaire and additional email have been received, logged and all points acted upon as per my response to you via email. In addition to our in house customer reviews, we are now working with Feefo. This provides our customers a second opportunity to review their holiday via an independent third party review site. As this is a new venture for us, we have asked our customers who travelled this year to complete this questionnaire independently from our feedback questionnaire. In future, we will be including the link at the end of our in house questionnaire. I am sorry for any confusion this additional feefo feedback request may have caused. We would like to thank you for travelling with Headwater this summer and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Trusted Customer

Feefo Verified

10 years ago

Headwater holidayz

Great holidays, well-chosen routes, hotels and always great food and wine. Headwater Reps are helpful and knowledgeable.

Phil

Feefo Verified

10 years ago

What Phil said about Headwater:

Skiing in Leutasch

Have been cross-country ski-ing with Headwater every year for more than 10 years now. Been to Leutasch several times. Hotel is comfortable, food is good. We've never had a bad holiday with them.

Mrs S Walker

Feefo Verified

10 years ago

What Mrs S Walker said about Headwater:

Excellent walking holiday

Very helpful brochure and helpful sales team. We have already recommended the service to other family members and will book another holiday ourselves.

Lin

Feefo Verified

10 years ago

What Lin said about Headwater:

Wonderful walking and fine food

The office staff are very knowledgeable and easily dealt with our needs - different flight and car upgrade.

Trusted Customer

Feefo Verified

10 years ago

A good all round service and would recommend them as helpful and knowledgable

Andy

Feefo Verified

10 years ago

What Andy said about Headwater:

Fruit and nuts and much more besides

Great friendly Headwater service, accommodated our bespoke travel arrivals and occassional forgetfulness.

Trusted Customer

Feefo Verified

10 years ago

Excellent walking, comfortable accommodation and good food

Good responses and prompt service from knowledgeable staff. Despite being part of a very large organisation Headwater continue to represent themselves as an independent company, all of which appeals...

Wal Effingham

Feefo Verified

10 years ago

What Wal Effingham said about Headwater:

our 3rd holiday with Headwater, we have no hesitation in recommending them .

Trusted Customer

Feefo Verified

10 years ago

Flexible walking itinerary in the Hidden Valleys of Cordoba

Brochure provides accurate description of the holiday with further information on the website. I have consistently found Headwater very easy to deal with and very accommodating as to individual...

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo