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Headwater Reviews

Displaying all 1,499 reviews

Feefo Verified

10 years ago

What J said about Headwater:

Headwater service disappointing

I wrote to them with some comments, constructive, never had the courtesy of a reply Or an acknowledgement.

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for taking the time to complete our Feefo questionnaire and for the additional comments you provided separately. Please be assured, we review all of the feedback we receive and use this information to ensure we continue to deliver the high standard, quality holidays our customers have come to enjoy. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.Kind regards, Headwater Customer Service team.

Trusted Customer

Headwater Verified

10 years ago

Excellent holiday experience - we want to go back!

Very good service, simple and straightforward. Would buy from them again.

Trusted Customer

Headwater Verified

10 years ago

Coiuld not be bettered.

The brochures are clear and helpful. Booking, over the phone, took less than ten minutes and everything was then in place.

Trusted Customer

Headwater Verified

10 years ago

The holiday exceeded our expectations

Would definitely recommend Headwater & we will certainly travel with them again. Excellent booking staff & we were very well looked after from the moment we arrived in Innsbruck to our departure. The...

Trusted Customer

Headwater Verified

10 years ago

Limited English spoken

good place to go, but poor tour guide

Tomkinson

Headwater Verified

10 years ago

What Tomkinson said about Headwater:

Cross-Country Skiing at Venabu

I booked by phone - the lady I spoke to was very helpful. Paperwork arrived promptly & gave a lot of information about Norway & the resort.

Trusted Customer

Headwater Verified

10 years ago

Cross country skiing at venabu

Unbelievable food. Excellent guiding at all levels of skiing

Mrs G Grassie

Feefo Verified

10 years ago

What Mrs G Grassie said about Headwater:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

Feefo Verified

10 years ago

What Mrs S Hill said about Headwater:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.

Mr and Mrs McMillan

Feefo Verified

10 years ago

What Mr and Mrs McMillan said about Headwater:

Wonderful way to explore a remote part of Croatia on foot

This was our first experience of using Headwater and indeed one of the few times we have booked our holiday through an agency. All our communication with Headwater was very impressive, from our...

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