The customer service was extremely poor and did not actually acknowledge the nature of my complaint. Delivery times were excessive and I was not even given the option of paying extra for a faster...
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hardtofind.
hardtofind.
11 years ago
Thanks for your feedback, we really appreciate it.
I am sorry to hear your purchase didn't arrive in time.
I've had a look at your order and found that the dispatch note on the product page specifies that limited edition prints will be dispatched within 5-10 business days and delivery will be an additional 3-7 business days.
hardtofind. is a marketing platform and all our seller handle shipping directly, which is why the dispatch and delivery terms can vary from product to product. Not all our sellers offer express post, but if the option is available, you can select it at check-out.
I hope this explains a little better how hardtofind. works.
If you need any further assistance, feel free to contact our customer service team on support@hardtofind.com.au.
Warm regards,
hardtofind.
Trusted Customer
11 years ago
This is an identical response to the one I received via email. I attempted to to select the express option at checkout and was unable to do so which was frustrating and perhaps ensuring all of your suppliers offer this is something to consider in future. Further, there is a significant difference between 5 business days and 10 for processing orders as well as 3 to 7 business days for delivery which means potentially a purchaser may be waiting one and a half weeks through to three and half weeks to receive their goods which is extremely ambiguous as well as unusual in the internet marketplace where large companies can deliver goods within 24-48 hours. Such excessive processing and delivery times are a great disincentive when purchasing. As I previously mentioned, I would instead contact the seller directly and not bother using this marketing platform in the future as well as look for other companies that can process and deliver their goods with greater expedience.
Date of purchase: 03/08/2014
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Trusted Customer
Feefo Verified
11 years ago
Perfect
Product reviews
Date of purchase: 31/07/2014
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Trusted Customer
Feefo Verified
11 years ago
Quick,quick,quick. Very pleasing not to have to wait forever on delivery
Product reviews
Date of purchase: 02/08/2014
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Trusted Customer
Feefo Verified
11 years ago
Love this site!
Product reviews
Date of purchase: 04/08/2014
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Trusted Customer
Feefo Verified
11 years ago
responses have been speedy
Product reviews
Date of purchase: 31/07/2014
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Trusted Customer
Feefo Verified
11 years ago
site is easy to navigate and goods generally arrive quickly
Product reviews
Date of purchase: 31/07/2014
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Trusted Customer
Feefo Verified
11 years ago
Have made numerous purchases and never had a major problem
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
