They have failed to respond in a positve fashion to recompense me for my dissatisfaction expressed to them via you
GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for your feedback - I am working through my emails as we speak and do have your enquiry from this morning in front of me. Apologies for not getting back to you yet but I can assure you that I will be back in touch with you today.
May I ask that you remove this comment as I think it reflects slightly negatively given the time elapsed between your email received this morning and this last comment.
I'll be in touch shortly
Trusted Customer
14 years ago
I cannot withdraw my last comment as it is a reply to an unhelpful email received from you since my first representation to you. In other words you have replied to my first email, but not in a manner that warrants a revision of my rating.
I f you make restitution as suggested in my last communication then I can consider revising my rating.
Assuring you of my best intentions....
Product reviews
Date of purchase: 08/11/2011
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Trusted Customer
Feefo Verified
14 years ago
great service product deliverd next
Product reviews
Date of purchase: 17/11/2011
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Trusted Customer
Feefo Verified
14 years ago
Service was fast and delivery costs to Finland very acceptable.Huge selection.
Product reviews
Date of purchase: 17/11/2011
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Trusted Customer
14 years ago
Prompt delivery on the product which was in stock.
Ordered Second Hand Rickenbacker 330/12. Delivery was prompt. Description of guitar finish over phone was accurate (no dings, scratches etc). But economy with truth was used. See next comment.
GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for your feedback regarding your purchase. In accordance with the website T&C's we would always ask that you inform us within 48 hours of taking delivery if you feel the item you've purchased has not been sold as advertised. You can contact the web office by email on orders@guitarguitar.co.uk, support@guitarguitar.co.uk or 0191 221 1675.
However, I also understand that you had gig commitments and were unable to return the guitar and I can only apologise for the further work you've had carried out to the guitar.
Although replacing the case isn't possible, if there's anything you ever need in the future, please do not hesitate to contact us on either of the above emails or by phone and I'll make sure you're well looked after
Product reviews
Date of purchase: 22/12/2011
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Trusted Customer
14 years ago
Great service fast shipping Great comms even set up my guitar for free
Product reviews
Date of purchase: 07/03/2012
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Trusted Customer
14 years ago
Excellent service - my guitar arrived very promptly and exactly as advertised.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.