I have not had any communication from them about the corona virus update
Paul - Customer Relations
Great Rail Journeys
5 years ago
Hello,Thank you for your patience, I understand that my colleagues in Customer Service have since been in touch with you regarding your booking.
Kind Regards,
Victoria
We are still waiting for your phone call re probable cancellation
Paul - Customer Relations
Great Rail Journeys
5 years ago
Hello Mr Coleman,
Thank you for your patience.
We are currently working through all bookings in date order.
A member of our customer Services team will be contacting you to discuss soon.
Kind Regards,
Victoria
Our first experience with Great Rail Journeys was advertised as 'Journey Across the Roof of the World', the highlight being a new railway line from Xining in China to Lhasa in Tibet. It sounded...
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Paul - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your wonderful feedback and five star rating!I am pleased that you had an enjoyable holiday.
We look forward to welcoming you on another tour with us again soon!
Victoria
1
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TC
Trusted Customer
5 years ago
Date of purchase: 06/02/2019
What Trusted Customer said about Great Rail Journeys:
We appreciate we are in exceptional times, but only today have Great Rail Journeys admitted on their website that our holiday starting on 15 April will not go ahead. For several days now we have...
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Paul - Customer Relations
Great Rail Journeys
5 years ago
Hello,
I am very sorry that its taken longer than expected to contact you.Thank you for your patience during this time.
We are currently working through any affected bookings in date order.
A member of our Customer Services Team will be in contact soon to discuss your booking.
Kind Regards,
Victoria
I don't know if my holiday has been cancelled or not! Will I get a refund or not? More communication required, I think.
Paul - Customer Relations
Great Rail Journeys
5 years ago
Hello
We are currently working though any affected bookings in date order.
Should your booking be affected, a member of our Customer Service Team will contact you.
Thank you for your patience during this time.
Kind Regards,
Victoria
2
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Trusted Customer
5 years ago
Date of purchase: 15/09/2019
This is stupid - you may not be aware, but all holidays are cancelled - why don’t you rub it in.
Do something useful????!!!!!
Paul - Customer Relations
Great Rail Journeys
5 years ago
Hello,
I am sorry that you received a Feefo review invitation, the emails are sent out automatically and we are unable to stop them.
Regarding your booking, thank you for your patience, should your booking be affected, a member of our Customer Service Team will be in contact.
Kind Regards,
Victoria
They have been very helpful in difficult and stressful circumstances.,
Paul - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your kind feedback.
We always aim to ensure we provide great service, if there is anything else we can help with please let us know.
Kind Regards,
Victoria
I have always thought Great Rail a good company and we have had some great holidays but I think they are being very inflexible in the current situation. We have a holiday booked to Lake Garda on...
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3
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Trusted Customer
5 years ago
Date of purchase: 25/10/2019
Excellent service, from the people on the telephone to email correspondence. Would I book another holiday? We have booked 4 for this year - we cannot wait!
1
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MW
Mr R Waygood
5 years ago
Date of purchase: 13/05/2019
What Mr R Waygood said about Great Rail Journeys:
the customer service was helpful with my question and give me the answer I need
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
