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Great Rail Journeys Reviews

https://www.greatrail.com/?TelRef=GRJ_FEEFO&utm_source=Feefo&utm_medium=Reviews&utm_campaign=FeefoReviews

The leader in escorted rail holidays

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ratings over the past year

Great Rail Journeys is no longer an active Feefo customer
Displaying all 3,472 reviews
TC
Trusted Customer
5 years ago
Date of purchase: 25/04/2019
What Trusted Customer said about Great Rail Journeys:
Very regrettably cancelled due to Coronavirus! Awaiting refund.
Well organised.
2
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Trusted Customer
5 years ago
Date of purchase: 13/01/2020
Poor communication
Our trip was cancelled due to COVID 19 we were told within seven days we would be contacted. No one has been in contact and we have not been refunded our money.We were asked would we like to change...

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5
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MT
Mrs G Taylor
5 years ago
Date of purchase: 12/12/2019
What Mrs G Taylor said about Great Rail Journeys:
Waiting for reference number to defer cancelled trip to 2021.
We were contacted by Ben to inform us this trip is cancelled. He gave us options. We have chosen to defer this trip to 2021 via an email to Ben but have not had an acknowledgement yet of our choice ...

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0
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Trusted Customer
5 years ago
Date of purchase: 24/02/2020
Hellpful, friendly and efficient
1
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Trusted Customer
5 years ago
Date of purchase: 11/02/2020
Looking forward to a responsible response.
Such brilliant service with all the tours we have been on in the past. We have had a good number of fantastic holidays and the service to us has been commendable. However the concern over our...

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1
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Trusted Customer
5 years ago
Date of purchase: 14/01/2020
Very helpful staff
Very helpful staff. Would definitely recommend them.
2
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Trusted Customer
5 years ago
Date of purchase: 10/02/2019
Well balanced holiday with an excellent tour manager
1
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MM
Mr D May
5 years ago
Date of purchase: 15/07/2019
What Mr D May said about Great Rail Journeys:
Great company
Not the cheapest in the world but all staff extremely knowledgeable and helpful and all the holidays I've taken with them were very good.
2
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Trusted Customer
5 years ago
Date of purchase: 08/02/2020
Answered my questions clearly
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Paul - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your 4 star review, that's great to hear!Victoria
1
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MY
Mr A Yates
5 years ago
Date of purchase: 22/07/2019
What Mr A Yates said about Great Rail Journeys:
Excellent service
We can only praise Great Rail for their helpfulness in sorting out a very difficult situation. In particular, adviser Luke Simpson, who has dealt with our changing circumstances in a very rapid,...

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Paul - Customer Relations
Great Rail Journeys
5 years ago
Hi, Thanks for your 5 star review, we are pleased to have been able to help in these difficult times.I will pass on your feedback to Luke. Kind Regards Victoria
1
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About Great Rail Journeys
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
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08001404444
Saviour House, 9 St. Saviourgate, York, North Yorkshire, YO1 8NL, United Kingdom
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About Great Rail Journeys
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.