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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4
/5
Product
4.1
/5

5

4

3

2

1

89

20

17

11

18

155

ratings over the past year

Displaying all 20,496 reviews
Trusted Customer
2 months ago
Date of purchase: 08/05/2025
Great tour guide Pick up and drop off service from the hotel was fantastic
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Trusted Customer
2 months ago
Date of purchase: 05/05/2025
Disappointed
See the explanation that I just entered on previous page
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Trusted Customer
2 months ago
Date of purchase: 06/05/2025
The best way to see what you want to see.
Drivers and bus stops are at all the places we are interested in. For older people with mobility issues, these are easy to step on and off to.
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Trusted Customer
2 months ago
Date of purchase: 29/04/2025
Survey before event
Booking was easy
1
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Trusted Customer
2 months ago
Date of purchase: 27/04/2025
Grayline promo codes don't work!
Terrible, their promo codes don't work so steer well clear of Grayline site.
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Gray Line Customer Support
Gray Line
2 months ago
Hello, Thank you for choosing Gray Line and for taking the time to share this feedback. The promotional code was indeed applied to your booking and you did receive 10% off. I sent you an email a few days ago from info@grayline.com with screenshots and further information about the accurate use of the promotional code. If you need any further assistance, please reply to us there. - The Gray Line Worldwide Support Team
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AC
Ann Cunningham
Montreal
2 months ago
Date of purchase: 19/04/2025
What Ann Cunningham said about Gray Line:
Fantastique
Pre season bus
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Trusted Customer
3 months ago
Date of purchase: 13/04/2025
Service was fine but it annoyed me to have the tour cut down. I wonder what was missed.
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Trusted Customer
3 months ago
Date of purchase: 08/04/2025
Gray line tour
Very easy to book,, customer service seems very polite and professional
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Trusted Customer
3 months ago
Date of purchase: 08/04/2025
Not sure which booking number is correct
I’m not sure. I’ve got two booking numbers. One booking is found when I called with a lower price. The other number is not found with a higher price and that’s what I was charged on my credit card.
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Gray Line Customer Support
Gray Line
3 months ago
Hello, Thank you for contacting Gray Line Worldwide and sharing your feedback about your booking experience. We sent you an email from info@grayline.com on April 9 confirming your booking and booking ID number for your upcoming trip. If you need any further assistance, or if you did not receive that email, feel free to reach out to us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
3 months ago
Date of purchase: 01/04/2025
Communication
Not clear where the hop on hop off stops are. Can I join the tour at a later time on the day of my tour
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.