Gray Line Reviews

Hello, Thank you for taking the time to share your feedback regarding your recent Gray Line tour experience. We are truly sorry to hear about the extended wait times, limited seating availability, and your interaction with the driver. We understand how frustrating these circumstances must have been, and we appreciate you bringing them to our attention. At Gray Line Worldwide, we take all feedback seriously, especially when a guest feels disappointed with their experience. Your comments and the rating you provided are important to us, and we want to ensure we fully understand what happened. Our team has begun reviewing the details of your feedback and will investigate the matter further with the relevant local team. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for sharing your experience. We greatly appreciate your patience and are always available to assist at support@grayline.com. We’ll be in touch soon. Kind regards, The Gray Line Worldwide Support Team

Hello, Thank you for taking the time to share your feedback regarding your Hop on Hop off - Open Bus - The Pink I Love Rome Experience. We are truly sorry that the conditions onboard, audio guide experience, and disruption during the tour did not meet your expectations, and we appreciate you bringing these concerns to our attention. At Gray Line Worldwide, we take all feedback seriously, especially when a guest feels disappointed with their experience. We have also noted your concerns regarding the ticket pricing and want to ensure that all aspects of your feedback are carefully reviewed. Our team has begun reviewing the details of your booking and experience and will investigate the matter further with the relevant local team. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for sharing your experience. We greatly appreciate your patience and are always available to assist at support@grayline.com. We’ll be in touch soon. Kind regards, The Gray Line Worldwide Support Team

Hello, Thank you for choosing Gray Line and for taking the time to share your feedback regarding your Hop on Hop off - Open Bus - The Pink I Love Rome Experience. We sincerely apologize that your experience did not meet your expectations. Following a review with our local team in Rome, they confirmed that an unexpected bus breakdown affected the scheduled service, resulting in longer waiting times and operational changes. They also provided clarification regarding the exceptionally high temperatures and the availability of the audio guide headphones onboard. After reviewing the circumstances surrounding your experience, our local team authorized a full refund, which we successfully processed back to your original payment method. We contacted you by email on August 12 to inform you of the findings and resolution, and followed up again on August 13. As we have not received a response, we will close this case at this time. We hope the resolution provided has helped address your concerns, and we appreciate the opportunity to review your experience. Should you require any further assistance, please contact us at support@grayline.com. - The Gray Line Worldwide Support Team

Hello, Thank you for taking the time to share your feedback. We're sorry to hear that you were concerned about the amount charged for your booking. We understand how important it is for pricing to be clear and accurate. At Gray Line Worldwide, we take billing concerns seriously. We are currently reviewing your reservation details with our relevant team to ensure that the booking and charges were processed correctly. Once we receive their findings, we will follow up with you as soon as possible. Thank you for your patience while we look into this matter. We appreciate your feedback and the opportunity to review your concerns. Kind regards, Gray Line Worldwide Customer Support

Hello, Thank you for choosing Gray Line and for taking the time to share your feedback. We apologize for the concern and confusion regarding the amount charged for your booking. Following our review, our payment records confirm that Booking ID 1158141 was processed for GBP 110.50 (£110.50). As the payment was made using a U.S.-issued card, our records also reflect a corresponding value of approximately USD 149.11. As your feedback indicated that you expected the booking to be charged in Euros, we contacted you via email on August 10 requesting a screenshot, confirmation, or other information showing the €110 price displayed during the booking process. We also sent a follow-up on August 12, but we have not received a response or the requested information. As we are unable to investigate the reported pricing discrepancy further without this information, we will close the case at this time. Should you wish to provide the requested documentation, please contact us at support@grayline.com, and we will be happy to review the matter further. Thank you again for your feedback and for giving us the opportunity to review your concern. - The Gray Line Worldwide Support Team