I purchased the 3-day, 5 attraction pass. When I purchased the pass, it was valid for the Empire State Building. When we went to use it, suddenly, it was not valid. I was not sent an email informing...
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Product reviews
Date of purchase: 07/12/2018
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Trusted Customer
Feefo Verified
7 years ago
After purchasing on-line they should allow us to board the bus directly with the voucher, instead of having to go and stand in line 15 minutes at the visitor center.
Information could have been clearer.
.. where to switch the evoucher and which gate... information on website for gate is incorrect.... everyone going on the coach was confused
Date of purchase: 03/12/2018
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Trusted Customer
Feefo Verified
7 years ago
Online ticket purchase process was confusing. Agent at check in location was not friendly, seemed to be annoyed by having to print tickets. Other employees were also not friendly. Long lines to board...
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Date of purchase: 30/11/2018
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Mr William Hallam
Feefo Verified
7 years ago
What Mr William Hallam said about Gray Line New York:
Took over two hours to get from JFK to our hotel in Manhatten. Took 40 minutes to get on shuttle, then it sat there for 15 minutes waiting for driver to return to bus.
Brought tickets online from your webpage yet had to wait in line to get paper tickets. Go paperless! The bus narrators weren't that well spoken and knowledgeable. Bus looked old and in need of...
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Date of purchase: 23/11/2018
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Mr James Molloy
Feefo Verified
7 years ago
What Mr James Molloy said about Gray Line New York:
A tour is only as good as the tour guide. This guide spent more time reading the signs, something we can do ourselves, talking about black Friday, and telling us you can't see this or that building...
We purchased a two day pass on the buss. on the first day it rained. We got so wet that our passes were destroyed. We had to purchase another pass for the following day, because of Greylines...
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.
