Hello,
We have recently received your review, thank you for taking the time to highlight your concerns.
It is common for artificial grass to lose some of its pile, particularly along the cut edges where it has been trimmed from the parent roll. This is a normal occurrence and should not cause alarm.
If a customer reports excessive shedding, we take the matter seriously and conduct a thorough investigation. We typically request images or videos, if possible, to help us understand the situation better. We aim to provide a positive resolution in the rare event that there is a genuine issue with the product.
After reviewing our communication channels, it appears you have not reached out to us directly regarding your concerns. A member of our Customer Care Team will contact you shortly to gather more information and assist you further.
Kind regards,
Jenny
Grass247
