Good afternoon,
Thank you for taking the time to review your recent order purchases. We are sorry to hear that the order process did not go as expected.
As a family-operated business, we are committed to delivering quality products nationwide. Our dedicated Customer Service Team is here to ensure the smooth processing of orders and enquiries. We endeavour to keep our customers' needs at the forefront of our services, so we are disheartened to learn that you were less than satisfied with how the process was handled.
Our team is multi-skilled, allowing us to assist with various enquiries. From your order, we can see that there were additional items added to an existing order and actions taken to ensure delivery was completed as one. This did involve several points of contact from our team to try and achieve the final result.
Your feedback is very important to us, and we will certainly investigate how we can improve communication throughout this process. A member of our Customer Care Team will be reaching out to you shortly to better understand the situation and work with you toward a more positive overall outcome.
Kind regards,
Jenny
Grass247
