Good afternoon,
Thank you for taking the time to share your review following your recent order. We are sorry to hear that the delivery did not meet your expectations.
From your product review, we understand that your concern was related to the delivery of the roll. According to your order details, the roll weighed over 70kg. For heavier items such as this, it is the customer’s responsibility to arrange suitable personnel or machinery to assist the driver with unloading. This information is highlighted on our website under Delivery Information and explained in further detail in our Terms and Conditions.
We also include a reminder in our dispatch emails that assistance may be required for larger items. In addition, we offer the option to have rolls cut into smaller, more manageable sizes at no extra cost.
We’d like to learn more about what happened on the day of delivery; as such, a member of our Customer Care Team will be reaching out to discuss this further.
Kind regards,
Jenny
Grass247
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SC
Simon Cosford
Feefo Verified
GBR
7 months ago
What Simon Cosford said about Grass247:
Quality at good prices
Always deliver on time
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Trusted Customer
Feefo Verified
7 months ago
Brill
Brill
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Trusted Customer
Feefo Verified
7 months ago
Happy with purchase
Good communication and quick delivery
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JH
Jaci Hills
Feefo Verified
GBR
7 months ago
What Jaci Hills said about Grass247:
Great
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AW
Andrea Wiseman
Feefo Verified
GBR
7 months ago
What Andrea Wiseman said about Grass247:
Great service from this company , and the grass looks amazing down
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Trusted Customer
Feefo Verified
7 months ago
Great advice and exemplary service.
Excellent service. I contacted the company directly and was offered good advice about the their range of artificial grass. Based on the information I received I was able to purchase the right product...
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Trusted Customer
Feefo Verified
7 months ago
Artificial grass
Excellent website with a vast range of artificial grasses and lengths,pictures shown give you a good idea of what you chosen one will look like,once you purchase your grass you get full tracking info...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
