Goodtogoinsurance.com is no longer an active Feefo customer
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Trusted Customer
13 years ago
Easy and well priced product
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Trusted Customer
13 years ago
The Sales Telephonist was exceptionally helpful and professional. I have recommended you to others, and…
The Sales Telephonist was exceptionally helpful and professional. I have recommended you to others, and also a telephonist from a very large Insurance Company who was interested that we were able to...
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Trusted Customer
13 years ago
The service was good and efficient
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Trusted Customer
13 years ago
great price and service
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Trusted Customer
13 years ago
very happy with the service i received
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Trusted Customer
13 years ago
Quick, easy and efficient and I absolutely LOVE the blue and pink literature.
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Trusted Customer
13 years ago
Accessed website via ComparetheMarket. Recently diagnosed with angina and had to declare it but condition…
Accessed website via ComparetheMarket. Recently diagnosed with angina and had to declare it but condition is only in v early stages. Despite this, cost of insurance was much more than I expected. ...
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Trusted Customer
13 years ago
I obtained a quote and was informed, on-line, that it would be valid for 28 days.…
I obtained a quote and was informed, on-line, that it would be valid for 28 days. This was repeated in an e-mail. When I tried to retrieve and accept it (well within the 28 days) I got a response...
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Goodtogoinsurance.com
Goodtogoinsurance.com
13 years ago
I am sorry that you experienced difficulties in retrieving your original quotation.
I believe that as the quote was for an annual policy the reason you were unable to retrieve it would have been because the start date you selected for your policy was in the past by the time you tried to retrieve the quote.
Our quotes are valid for 30 days unless the start date has passed. This is to ensure that we don’t issue cover to someone who has already left the UK.
I do apologise for any inconvenience that this may have caused you and also apologise that you did not receive the call back you were promised.
Goodtogoinsurance.com Customer Services
Trusted Customer
13 years ago
I can understand your reason for cancelling a quote from the day that I said I wanted it to start but are you going to do anything to amend your systems so that you do not mislead people again. I have it quite clearly in writing (and that of course can be construed as forming the basis of a contract) that the quote was valid for 30 days. There was no mention that it was only valid until the proposed start date.
Also I would be interested to know why the second quote was so much higher than the first. I am certain that I gave all the same, correct, information both times.
Goodtogoinsurance.com
Goodtogoinsurance.com
13 years ago
I do apologise that you weren’t happy with the service you received; we take all feedback very seriously and will use it to improve our service in the future.
Goodtogoinsurance.com Customer Services
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Trusted Customer
13 years ago
quick and easy to understand and use for peace of mind while your on holiday
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Trusted Customer
13 years ago
So far so good. We have never made a claim and hope we never have…
So far so good. We have never made a claim and hope we never have to but that, of course, is the acid test.
Good to go was very good indeed at making a very sensible reasoned judgement about a...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
