I'm very sorry to hear that your card was debited twice for your insurance. I understand from looking at our records that you called to report the error on 15 May and our agent refunded the double payment immediately.
I have listened to our recording of this phone call and noted that our agent did not apologise for the error, which he should have done. Therefore, I would like to take the opportunity to apologise now for any inconvenience that this may have caused you.
Despite the lack of apology, I was however pleased that the matter was dealt with quickly and your card refunded immediately.
Goodtogoinsurance.com Customer Services
