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Golden Tours Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,433 reviews

Trusted Customer

Feefo Verified

5 years ago

Warner Bros. Studio Tour London - The Making of Harry Potter (with Return Transportation)

More reviews of this product (131)View product website

It is a scam for online booking they charge you for the travel to the studio and studio itself id one of the pick up points. Nicest thing is that they dont tell you about the scam while booking but...

Barry

Golden Tours

5 years ago

Dear Anuja Gupta Many thanks for taking the time to complete a review of your booking for Warner Bros. Studio Tour London - The Making of Harry Potter (with Return Transportation). We are shocked to hear that you think that having to pay for the return transportation is a "scam". We are preferred partners with Warner Bros and offer the transportation service that takes you from various points in central London to the studio car park, and then back again. We combine payment for the return transportation with your actual entry ticket to the studio in order to save you from having to complete 2 transactions. We have also counted over 12 mentions of the return transportation on the product page. Please dont hesitate to contact us at customerservices@goldentours.com if you need to discuss this matter further. Kind Regards Golden Tours

Date of purchase: 23/05/2021

Peter Granger

Feefo Verified

5 years ago

West End Musicals Open Top Bus Experience

More reviews of this product (2)View product website

very poor service, Tour was cancelled with no prior warning until my Mother arrived for the Tour to start at 18:00. only given 1 star as i could not progress with No star awarded

Barry

Golden Tours

5 years ago

Dear Mr GrangerVery many thanks for taking the time to outline the issues that you encountered. We have started the investigation into what went wrong on this occasion and can see that we did send an email and left a voicemail message on 29th May, to the details given in the booking. Apologises that we were not able to contact you and we are now looking to tighten this process further so that issues such as this never happen ago. Please accept our sincere apologises. Kind regards

Date of purchase: 03/06/2021

Bradley fash

Feefo Verified

5 years ago

Warner Bros. Studio Tour London - The Making of Harry Potter (with Return Transportation)

More reviews of this product (131)View product website

Date of purchase: 30/05/2021

Trusted Customer

Feefo Verified

5 years ago

Afternoon Tea Bus with Panoramic Tour of London

More reviews of this product (96)View product website

It was disappointing to find out the couple next to us had paid less than half of what we had and received the exact same seats, food and service as us. It was far too hot with no A/C so very...

Date of purchase: 12/06/2021

Marie Reynolds

Feefo Verified

5 years ago

Afternoon Tea Bus with Panoramic Tour of London

More reviews of this product (96)View product website

Sadly I can only leave 3 stars as there was no commentary of London. Luckily I know London but my daughter doesn't so I had to explain everywhere to her and tourists would have been totally baffled!...

Date of purchase: 30/05/2021

shaheen khan

Feefo Verified

5 years ago

Windsor Castle, Bath & Stonehenge Tour with Entries & Free Lunch Pack

More reviews of this product (693)View product website

Good value great experience

Date of purchase: 02/10/2020

Asifur Rahman

Feefo Verified

5 years ago

Windsor Castle, Oxford and Stonehenge tour

More reviews of this product (220)View product website

Best tour guide Vaughn and driver

Date of purchase: 09/05/2020

Trusted Customer

Feefo Verified

6 years ago

Windsor Castle, Bath & Stonehenge Tour with Entries & Free Lunch Pack

More reviews of this product (693)View product website

Worth the price. Got everything we paid for & more.

Date of purchase: 03/08/2020

Trusted Customer

Feefo Verified

6 years ago

Warner Bros. Studio Tour London - The Making of Harry Potter (with Return Transportation)

More reviews of this product (1,227)View product website

This company is horrible, there is not way to complain on their website

Date of purchase: 03/06/2020

Trusted Customer

Feefo Verified

6 years ago

Warner Bros. Studio Tour London - The Making of Harry Potter (with Return Transportation)

More reviews of this product (1,227)View product website

Bussen var sen med 1,5 timme vilket gjorde att vi inte fick ”hela touren” när vi kom fram, dom tog inte in oss i ”the great hall” för att bussen var försenad så fick vi gå någon omväg in bakom allt...

Date of purchase: 03/05/2020

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