One of your staff gave me he wrong advice and information before i proceeded in booking with you guys. Now it’s going to cost me way more than i expected
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We are sorry to hear that your are not happy with our customer service. Could you provide more information so we can investigate this further? Thank you in advance!
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Trusted Customer
Feefo Verified
3 years ago
Scammed by luggage fee
They pressured me into paying £100 for luggage, saying buying it from the airport would cost more, when in fact it costs far less.
Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
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MM
Mr Aaron Milne
Feefo Verified
3 years ago
What Mr Aaron Milne said about Globehunters:
Good
Was good, called me right away to arrange luggage (didn’t know it was separate so probs worked out dame as BA price) emails looked dodgy but i got my flight details really quickly within 24 hrs after...
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Mavyreen
Globehunters
3 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service for your chosen flight! Wishing you a safe and happy trip!
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Trusted Customer
Feefo Verified
3 years ago
Unreliable service.
Unreliable service and staff. They work simply as middlemen without adding value to the companies. Better to book directly with the carrier.
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Trusted Customer
Feefo Verified
3 years ago
Good customer service
I made a slight error on my booking and they got it amended very quickly and their communication was also quick.
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
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Trusted Customer
Feefo Verified
3 years ago
Grover was absolutely brilliant!
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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Trusted Customer
Feefo Verified
3 years ago
I received a good customer service
I received a very good services from globehunter and good offer
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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Trusted Customer
Feefo Verified
3 years ago
It would have been beneficial to know that the e-tickets would not be immediately delivered to my inbox after booking. Also basic information about the tickets was not obvious when booking them, such...
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Mavyreen
Globehunters
3 years ago
Thank you so much for the review!
We are glad to hear that the booking process was easy but we do apologise that your post booking customer service could be improved. Thank you very much for letting us know – we have already raised this issue to the relevant departments and they will do everything they can for this not to happen in the future.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
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Trusted Customer
Feefo Verified
3 years ago
Entrapment
From Kayak, selected Globehunters, BA flight to EWR. I got a phone call that it was hand luggage only, I accepted. But Kayak displayed no change fees (scrren shot provided to Globehunters), ticket...
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Trusted Customer
Feefo Verified
3 years ago
As previous customers have pointed out we also bought flights without any hold luggage
When we phoned to ask about adding luggage we were quoted a ridiculous price of £220 per bag .this was on...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Trusted Customer
3 years ago
Thank you for replying to my review
I'm sure I will use globehunters in the future
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
