Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
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Trusted Customer
Feefo Verified
2 years ago
Said that I needed to book luggage as it was not included and cannot be changed. Even called me asking me to book luggages; I declined.
Turns out luggage was included and they were lying.
Mavyreen
Globehunters
2 years ago
Hi, thanks for the feedback. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
2
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MH
Mrs Karen Horne
Feefo Verified
2 years ago
What Mrs Karen Horne said about Globehunters:
Why extra cost for free baggage allowance on Quantas & Emirates long haul
I feel that Globehunters policy on charging extra for baggage allowance on major airlines such as Qantas & Emerites (which offer free minimum baggage allowance even on special saver fares) is wrong....
Read more
Mavyreen
Globehunters
2 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
MH
Mrs Karen Horne
2 years ago
Globehunters responded to my issue after my last review. As I wrote in general the service was excellent. They refunded the baggage cost without issue, I suspect that the mistake was due to added costs like baggage on low cost airlines of which there are many and as such they incure additional charges.
In response I changed my customer experience to excellent. Everything went smoothly and will use Globhunters again for my long haul flights.
Kind regards
Mike H
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Trusted Customer
Feefo Verified
2 years ago
The worst booking service in the world. I purchased a ticket, and then they tried to tell me that I had to pay £90 to upgrade my ticket to include a bag. I refused and they issued me the tickets...
Read more
Mavyreen
Globehunters
2 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Trusted Customer
2 years ago
This is the same BS they write in response to every complaint. They are not going to change anything because their entire business is built around scamming people. Do as I have done and report them to Trading Standards and Consumer Watchdog UK so they receive a hefty fine for their business practices.
Mavyreen
Globehunters
2 years ago
Hello, Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and a customer representative will get in touch with you within 24 hours. Thanks in advance.
Trusted Customer
2 years ago
I just received a grovelling phone call from Globehunters. I informed them I would not be entering into dialogue with them because they were engaging in deceitful businesses practices and that the regulatory authorities would be in touch with them.
Let me repeat — *DO NOT DEAL WITH THESE PEOPLE*
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MF
Mr Mark Fleming
Feefo Verified
2 years ago
What Mr Mark Fleming said about Globehunters:
SHOCKING COMPANY!! DONT NOT USE!!
SHOCKING COMPANY!! DONT NOT USE!! THEY SELL YOU PREMIUM TICKETS THEN TRY TO MAKE YOU PAY TO UPGRADE THEM TO FLEXIBLE, WHICH YOU WERE TOLD THEY WERE BEFOREHAND. THEN THEY RING YOU AND SAY THE PRICE...
Read more
Mavyreen
Globehunters
2 years ago
Hello,
Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thanks in advance.
MF
Mr Mark Fleming
2 years ago
MESSAGE TO PEOPLE READING THIS REVIEW - THE ABOVE RESPONSE FROM GLOBEHUNTERS IS NONSENSE. THEY AREN'T DOING ANYTHING TO RESOLVE THIS AND THEY HAVE NO INTENTION OF DOING ANYTHING!!! PLEASE AVOID THIS COMPANY AT ALL COSTS THEY ARE AN ABSOLUTE SCAM AS PER MANY OTHER BAD REVIEWS YOU WILL READ ON HERE AND TRUSTPILOT!! BEWARE ON TRUSTPILOT THEY LEAVE FAKE POSITIVE REVIEWS FOR THEMSELVES AS WELL!!!!
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Trusted Customer
Feefo Verified
2 years ago
They are okay with the price and reliable agent
They tried to make money for the lagage, but I checked with the airline and refused to pay extra.you have to be bit vigilant.
Mavyreen
Globehunters
2 years ago
Thank you very much for your fab review, and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares. All the best. the Globehunters team.
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Trusted Customer
Feefo Verified
2 years ago
Excellent Customer service
Excellent service
Mavyreen
Globehunters
2 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
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MB
Mr Robert Bryant
Feefo Verified
2 years ago
What Mr Robert Bryant said about Globehunters:
Amazing value!
For the price I paid for my flight to Miami it was amazing value!
Mavyreen
Globehunters
2 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
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Trusted Customer
Feefo Verified
2 years ago
Please can someone respond to my query
Not great at all I booked a well earned break to find costs misleading about luggage and was then called continuously to upgrade and pay for luggage when I raised that it was misleading I heard...
Read more
Mavyreen
Globehunters
2 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We have informed the customer service opening a case to get in touch with you as soon as possible. Could you please share your order number in the meanwhile?
Best regards,
Globehunters Team
0
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Trusted Customer
Feefo Verified
2 years ago
havent flown yet,will know then if all ok
very good service,and a good price
Mavyreen
Globehunters
2 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
